DUBLIN CAR RENTAL REVIEWS

I don’t think you should deal with this company My last booking with easirent was amazing

No - car too small for a family of 4 with luggage and pram

Great customer service

Easy to use site

Je trouve inadmissible que nous ayons dû payer 450 € d’assurance en plus alors que nous avions déjà payé 2400 pour la location !

We were disgusted at the counter service. The First Lady Oliva was good and we upgraded car 10euros a day x5 and were told we had a Volkswagen which was being sent over. This was at around 12.20 By 13.30 no car had arrived. A lot of people had been waiting long time. We asked and we told someonelse had taken our car! They found instead a Renault Segesta with a sat Nav that did not work. Had we not asked would still be there. Finally drove away at 2pm. My Husband was chairing important meeting which he missed as result of Thriftys inefficiency.paid extra 10 euros too for him to drive. Think thrifty as a sign of good Will should refund at least 50.00euros to compensate for Husband missing meeting. We use car hire abroad frequently but Thrifty would think twice before using them again so let’s have some good will on their side.

I paid for insurance through carhire which was not accepted by europcar therefore I had to pay the insurance again.

Andrea was awesome!

We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service. We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!

Vehicle exceeded our expectation Enterprise staff in Dublin were delightful friendly and efficient

Booking platform was easy and simple. Easy rent cars were unable/ not interested in any assistance to alter our booking but very pleasant about it. Enterprise were very helpful with changes to our booking

Ripped off Completely on insurance im still waiting fir a call back regarding refund Would not use againat present

Aucune mauvaise surprise et C’est déjà bien.

Didn’t like being coned with insurance

I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.

The car we rented exceeded our expectations. We drove 1900 km over mountains, through pretty scary roads to see some of the most beautiful sights! Our little Picanto never let us down once. Kind of sad when we dropped her back off we had her for 11 wonderful days.

Booking did get a little confusing and expensive. We ended up paying for extra coverage but in the end it did give us piece of mind. The counter staff were very patient with us and helpful.

Simple online process. Clarity on pick up and drop off. Easy to change dates by cancel and rebook and at same rates. No hidden tricks. Value for money and smiley team. I noted some new scratches on car as I hired it. Told to take photo as evidence and if any issues in future refer to these. They then signed my form to show the reviewed and agreed. Very helpful. Will use again for sure.

Online very simple and functional.

The reservation stated that the pickup was in the airport terminal but IT IS NOT. Payless cars are collected in an industrial estate that needs to be reached via shuttle from the airport. This was a problem as I was late for a wedding when I arrived in the airport. Fortunately the staff at Avis / Budget (who run Payless) desk in Dublin Airport were amazing and accommodated me with an Avis car right there.

J’ai demandé à changer de voiture pour une meilleure correspondance avec la catégorie réservée (je suis tatillon). Demande acceptée sans discussion.

Way to long for the hole prosses

The person who served us was great. Really friendly. The whole process took no more than a couple of minutes and the car was spotless. Usually I hate renting cars but this was almost... a pleasure?

Wonderful customer service