A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!
We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.
The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent
“Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.”
About Hertz:7.0/10
Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process.
The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German.
I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.
Managed to get a free upgrade from our booking. Excellent customer service. Service staff re-iterated requirement to get vignette for driving into Austria.
About QEEQ:10.0/10
Did not check if there's any price drops from my booking date. Otherwise, seamless experience.
Alamo rental experience was great Francesca was very friendly and helpful. When the car was found to be malfunctioning, she assisted in coordinating help.
About QEEQ:8.0/10
Booking platform was good, with the exception of applying a discount that was due for using the app. I never received the discount and have been added to marketing....
They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.
About QEEQ:10.0/10
Good job. Hope you can see why europcar has charged extra!
The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.
About QEEQ:9.0/10
Easy to book and great communication/updates up to the visit. Have used Easyrentcars before and will use again. Good value for money - better than going direct.
Checking with you now but hertz
Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you
Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro
About QEEQ:7.0/10
Initially good but follow up was difficult after hertz let us down
Took 3/5 hours to rebook which was stressful
“Thanks for deals about prices of rental car and EasyRentCars car staf and management department for”
About Europcar:10.0/10
Thanks for deals about prices of rental car and EasyRentCars car staf and management department for EasyRentCars to get more helpfully to get agood prices ,excellent car rent dellar thanks and more ixciting deals
About QEEQ:10.0/10
Thanks for deals about prices of rental car and EasyRentCars car staf and management department for EasyRentCars to get more helpfully to get agood prices ,excellent car rent dellar thanks and more ixciting deals
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