MUNICH CAR RENTAL REVIEWS

I did expect that one of the counter stuff representatives would escort me to the car at pickup and make sure everything is ok with the car and maybe even provide some useful information about the car. I didn't get the car I selected but they didn't promise that, so I guess I can't complain about that. Anyhow the car was in similar size.

The drop off email could describe more specific . No postal code. And the first instruction about the drop off location is wrong. The way to return the car is different between the real way. The letter says “put the key to the key box of the branch in the Frankfurt station”. Instead I return the key to the staff on the parking lot.

Thanks for your assistant on line.That’s really helpful on time to deal with all of my questions about the rent car.

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Only thing I don't really understand is the surcharge for going into another country, just seems a way of making a bit more money.

Excellent website, not sure if the price protection was working as I never received a prompt for a better price.

Great service and plenty of cars to choose from all in excellent condition

Easy to use and good communication

В финальном счете была дополнительная сумма за страховку, о которой я не был предупреждён

В финальном счете дополнительно был начислен НДС

I got a Mazda 6, the performance is grate but the car already have some scratches on it. I like the auto speed control, that help me don’t wary about speed limit.

Grate service keep going to improve your system.

The vehicle was good. Perfect for my needs.

Alamo have always been great, they seem to apply the fantastic customer service you come to expect in the USA to all their staff worldwide.

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

Car had only 75% gas which I didnt notice at first

Counter staff very helpful. Vehicle was supposed to have full tank but didn’t but they accepted this without issue in return.

My car have accidents , the mirror at passenger side was fall off , but the staff denied to change a car. He said “the mirror at driver side still work so you can continue drive it!”

Very good

The cleanliness is very bad. There are clay all over the car from car washer. It’s like the wash the car but just left it dry by themselves.

Europcar was great. Simply process.

Always Europe car easy to deal with customers and smooth

Very very good price always

The car was good. There were only 2 counter staff when I picked up. So I had to wait about 10-15 in queue. And no one introduce to me about the car. So I took a few minutes to study it. But most disappointing was that when my car was broken down on the road in Austria, I called the Europcar hotline for many times, but no one answered the phone or couldn’t reach for help. I found 1 local people in car repairing workshop to help at last, and he helped me to reach Europcar at last. This gave me bad experience. And it’s better that the Nagivation can find the location by location telephone. For example the hotel telephone.

Wait for 20 mins to get the car that should be improved

Nil

The car condition is perfect. Car was less than 10k km mileage. No issues driving the car around Germany and Austria.