SEATTLE AIRPORT CAR RENTAL REVIEWS

service was exellent

to good

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!

Upgraded at no additional charge

Will absolutely use again

I had a bad experience. The end price was much higher than what was shown on easyrentcars.com. They had a lot of additional add-ons that I was forced to pay so the end price ridiculous. Wouldn’t use Thrifty again.

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .

the young man that took the return at SeaTac Enterprise Abbdulla was exceptionally helpful.

Took forever in line to get car.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

More than 50 people in line and only three employees at the rental counter

The wait time in line at pick up was far too long. When I was finally able to get to the counter the agent went to Dollar (next booth over) to inquire if I could get the same type of vehicle for the same price because Fox didn't have any available. Lucky for me they did, but I had to haggle with them about the price because the Fox agent told them something different from my reservation, but I was able to show the Dollar agent what I had reserved & wanted. If I had not had the information to show them I don't know what would have happened.

It would be helpful if you would help us make an informed decision about whether or not to do the prepaid gas versus just filling it up. are Philip was only $17, because it was a hybrid. Had I paid for the pre-fill it would have been way more.

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.

Took over an hour in line at SeaTac airport to get car. When I got to car, no keys. Had to wait until they determined they could not find the keys, and then they delivered another vehicle to replace the one I had orginally rented.

Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.

Everything went very smoothly

Great

When we arrived there was a long line of customers with reservations and they had NO CARS! We waited in line because they were saying they would price match to another company, but when we finally got to the agent she said they wouldn't price match for us because ours was a one way rental. We had to take an uber to a hotel at 2:30 am and come back in an uber at 8 am, which made a bad start to our vacation. The next morning they did at least upgrade our car.

This place is a scam, do not rent with them! I waited in line for over an hour and they claimed they didn't have any cars! How do you not have any cars when you have a reservation? I had to book with another company for twice the price, but at least I got a car. STAY AWAY!

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

Though the staff tried to upsell some insurance, it was acceptable. Car could have been cleaner

Would have been nice to have a fob, but had to use a key to get in the Jeep the whole time. They said they don’t give fobs on Jeep Wranglers.