29 Car Rental Brands at Palma De Mallorca Airport (PMI)

Reviewed: September 10, 2020

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

Reviewed: January 12, 2020

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

Reviewed: November 18, 2019

car dirty] no water in washers no aerial for radio

Reviewed: September 30, 2019

Collecting the vehicle was very slow,with kids in our party we opted to pay €50 euro for fast track because of the que in front of us,only 3 people behind the counter is not enough for the size of ques

Reviewed: September 9, 2019

2 hour wait to get the car

Reviewed: August 25, 2020

Very easy process; friendly staff.

Reviewed: August 19, 2019

Car was knocked about with 32k kilometers but did the job.

Reviewed: July 28, 2020

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: July 23, 2020

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: June 24, 2019

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Reviewed: May 14, 2019

Counter staff in airport and at car collection very helpful.

Reviewed: April 15, 2020

no problems, easy to rent and return

Reviewed: October 10, 2019

une catastrophe je loue tres souvent des voitures de location je n ai jamais vu une agression pareille pour prendre leurs assurances suplementaires résultat lors du retour de la voiture le réceptionniste voyant que nous n avions pas pris d assurance chez eux a chercher comment récupérer de l argent malgré toutes les photos que nous avions prises l le réceptionniste tres malin a trouvé un frottement sur la gente cote conducteur ! qu il nous facture aujourd hui 240 euros !! ce sont juste des voleurs .

Reviewed: October 8, 2019

Tried to upsell us extra insurance pretty aggressively but otherwise good

Reviewed: September 13, 2019

Smooth transaction, great car! Would rent again.

Reviewed: September 5, 2019

Similar car was a suitable replacement. Great fast service and good transport pickup and drop off from the airport. Highly recommended.

Reviewed: February 26, 2020

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

Reviewed: October 23, 2019

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

Reviewed: October 8, 2019

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Reviewed: September 28, 2019

Pesima atención al cliente, personal totalmente desmotivado y sin ganas de trabajar. La simpatía brilla por su ausencia entre sus trabajadores. No lo recomiendo para nada. Y aún no me han devuelto la fianza que supuestamente devolvian el mismo día de la entrega del vehículo.

Reviewed: September 7, 2019

Car exceeded expectations but a little disappointing that I had to travel so far from the airport. Overall it was a good experience and easy to hire. Would use again

Reviewed: October 12, 2019

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

Reviewed: October 1, 2019

Long wait to collect car. I booked out of hours as said office was shut but was open but still had to pay a extra €40 to cover out of hours.

Reviewed: September 29, 2019

Temps d'attente très long. Véhicule avec défaut mécanique. Aucune excuse

Reviewed: September 20, 2019

The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.

Reviewed: September 16, 2019

I arrived earlier, but due to the volume of customers could not pick up a car. Even I put a note that early arrival is very possible I still had to wait for almost 3 hrs. To pick up a car 30 min before the booked time I had to take a bigger car and got charged more than I planned. Otherwise, it is a busy place and the staff did their job but I did not feel that they wanted to make an extra step to help. The windshield was dirty, the car itself was clean but it is a minor issue.

Reviewed: October 9, 2019

Not the car requested. Car provided only just big enough for pax and luggage.

Reviewed: October 2, 2019

ok

Reviewed: September 5, 2019

空港からのシャトルバスを見つけるのにわかりにくく、手間取りました。 また、事務所に着きシャトルを降ろされ、受付では混乱状態で、他のお客さん達でごった返していました。 何処でどのように待てばいいのか、案内がわかりにくく、皆さん困惑していました。 スタッフの要領が悪いのか3時間以上待たされました。唯一、トイレがあったことは助かりました。私達に対応してくれたスタッフは、明るく、とても感じが良かったしスムーズに手続が終わりました(10分程)。 結局ホテルに着いたときには、食事の時間は終わっていて、レセプトの方の計らいで夜食にありつけたものの、10分で食堂は閉まってしまうという慌ただしい事になってしまいました。

Reviewed: August 27, 2019

Very satisfied

Reviewed: August 17, 2019

Everything was good apart from having to wait over 1 1/2 hours to get check in and ger the car

Reviewed: October 8, 2019

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: September 18, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: August 8, 2019

No hidden extras and give me my money you're holding

Reviewed: August 5, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: August 2, 2019

La personne au guichet en plus d’être peu agréable a voulu nous vendre des assurances supplémentaires. Quand nous avons refusé, car nous avions déjà l’assurance Axa, il s’est montré arrogant en nous disant que la moindre rayure serait à notre charge car l’assurance ne nous couvrait pas du tout. Il a beaucoup insisté pour nous montrer les tarifs de l’agence en cas de rayure... et en nous recommandant plusieurs fois de prendre l’assurance. Vous faites le Check in seul. La voiture est livré très peu propre. Poussiéreuse et avec des taches de savon. Pour masquer les rayures et les mettre sur notre dos à notre retour ? Nous avons photographié toute la voiture sous toutes ses coutures. Pendant le Check in d’autres clients se sont fait embêter pour une rayure prise en photo mais non signifié sur le papier. Le retour s’est bien passé. Nous sommes tombé sur un agent sympa et agréable.

Reviewed: October 8, 2019

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: October 4, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: July 15, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: April 30, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: September 25, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: September 3, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: July 7, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: May 12, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: September 9, 2019

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Reviewed: June 24, 2019

Good but the car not what I expected! The gave i10 and I was welling for fiat 500

Reviewed: August 28, 2019

Très bien, seul point d'amelioration : difficulté pour trouver la navette Wiber à l'aéroport.

Reviewed: May 7, 2019

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: August 8, 2019

We travel a lot and Alamo are the best and most reliable car rental company we found to date. Very professional and friendly staff. We are happy to pay that little bit extra for the better service and convenience with Alamo.

Reviewed: July 10, 2019

Poor vehicle condition

Reviewed: June 3, 2019

Good rental company

Reviewed: August 27, 2018

Like: Nice car efficient and pleasant staff, good experience thank you will use you again
Dislike: nothing

Reviewed: May 31, 2019

Just like in goldcar, you will pay many times more.