MALAGA AIRPORT CAR RENTAL REVIEWS

Everything was good

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.

Nice staff, very efficient. Nice car.

Super price. Super easy

Car was great, however we found the waiting time at the desk was quite long. Also when we reached the car, I noticed the car was short of ad blue, so we had to wait longer again. On returning, there was a lady waiting to take the keys from us who was very friendly. All in all it was an excellent experience

Great value, great app.

The car had quite a few scuffs other then the ones mentioned, but I've told the staff and updated them. No issues when returning the vehicle.

Perfect.

Easy to find, quick transfer, hasslefree pick up

as every time - easy to book

Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE

Excellent service, supportive staff on the phone.

The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car. I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that! Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.

Terrible service and poor quality car. Heaped on charges at rental office and doubled the cost of the hire.

Car segment was upgraded without any additional fee, staff was really informative and helpfull.

Booking process was smooth and easy. After initial booking price was recalculated and ended up with some saving from initial price.c

Great company!

First option ever

estoy muy molesta porque a pesar de que le pregunté en 3 ocasiones a quien me atendió sobre lo que me cobraban de retención por gasolina, me confirmó por 3 veces que se me devolvería toda la cantidad y es más al devolverlo volví a preguntarlo y me confirmaron que me devolverían el total menos 0.99€ de gastos de gestión. hoy he mirado mi cuenta y me han devuelto 16€ menos . Engañan a todo el mundo y yo devolví el coche 3 hs antes, con el tanque lleno y en perfectas condiciones. Ya me paso con la empresa Del Paso que no cobntrataré mas con ellos y con Goldcar ya me ha pasado en otra ocasión y si siguen igual tampoco contrataré mas con ellos

It was very confusing to find the place where we had to take the shuttle from the airport. It took us almost an hour to find the place since on our tickets it was written that the car was to be picked up at the airport.

Was unable to use this rental due to check-in staff insisting on their own (very expensive ) insurance. Instead we booked an alternative at the airport.

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

The car was average but what was really annoying was the inability to pay the deposit via debit card or Amex. This meant having to pay the excess premium insurance. Very frustrating. Would go with another provider. The car also had warning lights on when we departed and wasn't clean.

Car was in poor condition, badly cleaned. The staff was not friendly at all.

I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.

Too long to get the car no information to find interrent location Unwelcome people Nobody to help you Not enough staff

Easy rent form start to finish All damage pointed out & documented with photos & sent as email 10 minutes for pick up & 5 mins at drop off Good communication through out

Easy to use app Made the whole process stress less from start to finish