28 Car Rental Brands at Malaga Airport (AGP)

Reviewed: December 23, 2017

Like: I had booked Ford Kuga Intermediate SUV from EasyRentcars website. The rental company was Autoclick for 7 days rental for about total of 71 euros. I paid additional to the hire company for emergency roadside assistance and additional fees for taking the car to Gibraltar; however that was a waste as we went to Gibraltar by foot and used their public transport. The excess insurance was taken separately from other website. On arrival at Malaga airport, we had a bit of difficulty in finding the coach stop to board the Autoclick Shuttle. But from there on it was all as expected. The car offered to us was near new Ford Kuga 2.0 titanium. Inbuilt GPS and Bluetooth integration. The best in its class..! The car was spotless inside and out. The deal was a no hassle full to full tank. On return of the car - it was again very quick and very professional. Overall we had a very good trip and thanks to both EasyRentcars and Autoclick for such a wonderful experience.

Reviewed: November 1, 2017

Dislike: Should indicate where to return the car.

Reviewed: October 22, 2019

La voiture n’était pas très propre et grêler mais c’était un Bon véhicule et excellent rapport qualité prix

Reviewed: October 6, 2019

estoy muy molesta porque a pesar de que le pregunté en 3 ocasiones a quien me atendió sobre lo que me cobraban de retención por gasolina, me confirmó por 3 veces que se me devolvería toda la cantidad y es más al devolverlo volví a preguntarlo y me confirmaron que me devolverían el total menos 0.99€ de gastos de gestión. hoy he mirado mi cuenta y me han devuelto 16€ menos . Engañan a todo el mundo y yo devolví el coche 3 hs antes, con el tanque lleno y en perfectas condiciones. Ya me paso con la empresa Del Paso que no cobntrataré mas con ellos y con Goldcar ya me ha pasado en otra ocasión y si siguen igual tampoco contrataré mas con ellos

Reviewed: July 11, 2019

The attitude of the counter staff was very poor with threats of financial penalty when costs for additional insurance cover was declined. Said that my World wide multi excess cover taken many times before was not valid. The car was excellent, but because of the poor attitude of counter staff would not consider using Interrent again or consider recommending to others

Reviewed: September 6, 2019

Too long to get the car no information to find interrent location Unwelcome people Nobody to help you Not enough staff

Reviewed: August 16, 2019

Interrent pressured me into paying 299 Euro insurance after informing me the 1400 Euro would be taken even if there was the slightest scratch on the car when it was returned. Fuel deposit of 110 Euro was excessive. Dd not receive Qashqai but a larger Peugeot. They would not inspect car on return to verify I had refilled. Would never use again, totally felt ripped off.

Reviewed: June 24, 2019

excellent service, very smooth and no big queues

Reviewed: July 28, 2019

Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car. We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.

Reviewed: August 20, 2019

Good in all respects

Reviewed: December 2, 2019

Yana was great!!

Reviewed: January 15, 2020

Free upgrade brill...also low card hold amount which is good and why i use them only 300 euros

Reviewed: February 20, 2019

Great car very good spotless nearly new 3500 miles on clock

Reviewed: April 3, 2019

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...

Reviewed: May 29, 2019

Worst experience and terrible company

Reviewed: November 21, 2019

The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

Reviewed: May 7, 2019

Other hirers before us in the queue appeared to take too long we waited over an hour

Reviewed: September 17, 2019

Nice staff, very efficient. Nice car.

Reviewed: August 29, 2019

Car segment was upgraded without any additional fee, staff was really informative and helpfull.

Reviewed: August 12, 2019

Surclassé par rapport à la commande (seat ateca toutes options au lieu de Opel Moka) voiture neuve (1000km) Seul bémol le moteur 1.0L essence qui consomme beaucoup en montagne mais ce n’est qu’un détail.

Reviewed: August 6, 2019

I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill. It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.

Reviewed: November 20, 2019

Vehicle was with damage

Reviewed: April 29, 2019

Good team, good car, none of the usual ‘hidden extras’ nonsense you get from so many hire firms around Malaga airport. Well done NIZA - keep up the good work...

Reviewed: February 15, 2020

Very quick service for a very low price is excellent!!!

Reviewed: January 13, 2020

The car petrol cap lock was broken- it was lose which maybe a safety issue? The car was clean and drove well.

Reviewed: September 16, 2019

Car was in poor condition, badly cleaned. The staff was not friendly at all.

Reviewed: October 8, 2019

good experience

Reviewed: September 10, 2019

Car was great, however we found the waiting time at the desk was quite long. Also when we reached the car, I noticed the car was short of ad blue, so we had to wait longer again. On returning, there was a lady waiting to take the keys from us who was very friendly. All in all it was an excellent experience

Reviewed: October 9, 2019

Vehicle was great, counter staff okay, however possibly a 'lost in translation' moment

Reviewed: October 17, 2019

Advisors very rude. Conned into buying premium insurance attitude take or leave - leave your stranded. Waited 1 hour 20 mins to be attended too. Rushed through paperwork. Did not explain small print and clauses. Returned car 2 hours early forced to pay 50 euros or miss my flight home. Never ever again will I deal with this company. They won’t respond to complaints okcarrental block you. Horrendous experience.

Reviewed: August 28, 2019

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Reviewed: November 14, 2019

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

Reviewed: September 23, 2019

The car was average but what was really annoying was the inability to pay the deposit via debit card or Amex. This meant having to pay the excess premium insurance. Very frustrating. Would go with another provider. The car also had warning lights on when we departed and wasn't clean.

Reviewed: May 9, 2019

Very easy. Query on car had long search to find rhodium booth. 2floors away. No one helpful about !! Would have been ideal If a notice in car detailing where booth was!! Wasted a lot Of time.

Reviewed: September 10, 2019

The car had quite a few scuffs other then the ones mentioned, but I've told the staff and updated them. No issues when returning the vehicle.

Reviewed: July 7, 2019

We looked for Rhodium and Easyrentcars but couldn't see them. We had to ask at another desk who pointed us to 'Gold'. Not sure which company we used, or which was responsible for what. The booking form promised a VW Transporter (ie an empty van) but the rental desk said could either have a choice of minibuses. As the seats folded down, this was ok. Because of the size of the vehicle, the man said it would be ok to return to Level 0, so as not to bother driving round the sharp bends to Level -2. However, the lady at the returns office said no, they needed it returned to level -2. Apart from that, all was good.

Reviewed: August 7, 2019

Overall rental was a great value for the price. Shuttle to the rental office was relatively easy and quick. Counter service was extremely slow and the only complaint. Waited 30-45 minutes to get the car with only two guests in front of us. Return was not a problem, service was fast and shuttle was available shortly to the airport.

Reviewed: May 6, 2019

Lady at customer service persistent at selling us insurance

Reviewed: July 8, 2019

Everything went smoothly and as expected. No complaints.

Reviewed: August 13, 2019

Was expecting a car that reflected the amount I had paid - but the car was nearly new and in excellent condition. Yes they do charge you for a full tank of fuel - but this was refunded. For the bargain price I paid I was expecting some headaches...but had none!

Reviewed: July 17, 2019

it wasn't clear where to meet the shuttle bus on pick up, however I was very pleased with the collection staff, the queue was organised and not too long and the gentleman who served us was helpful, friendly and mainly didn't push the extras such as insurance etc like most car hire places do, a million times better than FireFly, made such a difference not to feel intimidated.

Reviewed: July 19, 2019

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.

Reviewed: August 7, 2019

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

Reviewed: September 5, 2019

Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE

Reviewed: March 18, 2020

Collection of the car always takes too long at Malaga Airport, Record have approx. 10 counters but only ever use one or two?? The Self serve machine is only used when it suits Record...

Reviewed: December 4, 2019

Dirty car scratched rude staff overcharged on pickup. flagged previous damage on return AVOID

Reviewed: October 25, 2019

Todo perfecto , el coche tenia algunos arañazos cuando lo cogí, pero no supuso ningún problema.

Reviewed: October 15, 2019

Terrible customer service and unhelpful rude staff.

Reviewed: September 18, 2019

Everything was good

Reviewed: September 29, 2019

Great company!

Reviewed: September 28, 2019

It was very confusing to find the place where we had to take the shuttle from the airport. It took us almost an hour to find the place since on our tickets it was written that the car was to be picked up at the airport.

Reviewed: April 9, 2019

The only issue was that i was expecting on-airport pickup when in fact there was a mini bus to the depot which wasn’t advertised so I had no idea where to go. Having asked at many other hire companies, a taxi driver told me to wait in the bus area and a bus would possibly arrive. Everything else was first rate and I’ll still use Alamo

Reviewed: August 31, 2018

Like: I was picked up from the airport terminal by a really professional and friendly employee. My flight arrival at Malaga airport was delayed by over an hour and opening time for Alamo/Enterprise had already passed. In spite of this, I pleasantly found that 2 of the hire company's employees waited for me and were very efficient and friendly inspite of my late arrival. They were not only past their closing time, but were extremely professional and efficient as well as very welcoming and personable. It was such a breath of fresh air being greeted by them (I'm so sorry I didn't memorize their names) after an eventful and tiring day - having left my house very early in the morning for an 8 hour shift at work, only to then rush to London St Pancras station in order to catch the 5pm service to Luton Airport and then find upon my arrival there that all trains had been cancelled. Then having travelled to Victoria Station across town to try and catch a useless coach that wasn't even stopping at the airport but in Luton Town centre instead. Eventually, when we reached the airport after a £70 uber trip, only to find that the Easy Jet flight to Malaga was delayed. Again, having been waited on, picked up and served so efficiently and warmly by the 2 Alamo employees who stayed behind over their time at work, was a breath of fresh air among so many bad experiences with other car rental companies elsewhere in Spain and beyond. Thank you guys - keep up the quality of service you have provided me with and you will have my custom for a very long time. So sorry I can't remember your names.

Reviewed: October 1, 2019

Easy to find, quick transfer, hasslefree pick up

Reviewed: December 31, 2019

ACE turned out to be Gold Car rentals which I have used before and had terrible service from obnoxious staff. The service was not much better this time. The car was in an awful state, scratched and dented, the wing mirror hanging off, and dried vomit on the rear seat.

Reviewed: February 24, 2019

Great service at a good price.

Reviewed: October 4, 2019

Easy rent form start to finish All damage pointed out & documented with photos & sent as email 10 minutes for pick up & 5 mins at drop off Good communication through out

Reviewed: August 18, 2019

This company sold me insurance I didn't need. I had to purchase it or I couldn't take the car

Reviewed: August 1, 2019

The pick up was very difficult as I had received no map or directions and I didn’t know there was a shuttle bus. I used a taxi, who also struggled to find ‘Amigo Autos’ as it was inside a car rental building called OK Car Rentals (confusing).

Reviewed: July 12, 2019

Location was not clear when booking. Required a shuttle bus which was not sign posted. Took over and hour to find and I ended up requiring a taxi. Terrible that this was not made clear at booking. Booked from malaga airport.....Not located at airport at all!!

Reviewed: July 9, 2019

Ok cars where who I dealt with

Reviewed: March 23, 2019

Car was dirty on the outside. It was prebooked so should have been cleaned!

Reviewed: July 27, 2019

Bait and switch is. But the car was good

Reviewed: July 24, 2019

Great car, poor experience at shuttle pick up as no proper queuing system and driver took other customers who just arrived, despite being told we had been waiting longer and had already phoned office to ask where bus was

Reviewed: April 11, 2019

No instruction provided on where to get the shuttle from at Malaga Airport in the booking confirmation. I had to phone Click Rent to find out where to go. Beware the low prices - Click Rent goes for the hard sell at the counter for extra insurance - roadside assistance isn’t even included. When you decline the additional cover the company looks for other ways to make money out of you. In my case damage was found on the vehicle after I returned it which may or may not have been there when I picked it up (it was in a place you wouldn’t necessarily have checked). I wonder how many people they have charged over €1000 to fix this same damage? Luckily I had my own insurance but definitely feel like I have been scammed by this company. Never again

Reviewed: June 3, 2019

I was impressed with the pick up office. Liked that it was clean and bright and all cars were inside. However I was charged extra for a diesel car which wasn’t quoted for. Easy place to find for drop off but no information re pick up. Lovely car.

Reviewed: October 7, 2019

Car was fine, baby seat was poor quality.

Reviewed: October 3, 2019

Terrible service and poor quality car. Heaped on charges at rental office and doubled the cost of the hire.

Reviewed: July 28, 2019

The car was very old. The price trebled as they didn't take my credit card. Wont be using them again

Reviewed: April 23, 2019

Beaucoup de temps d'attente à l'arrivée pour récupérer la voiture. Au retour, prise en charge fluide. Pas de vérification avant la prise en charge ni au retour.