Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 1, 2020
Destination: Barcelona
Car was a brand new Peugeot 3008. It was awesome. Pick up & drop off we’re super easy and the staff were excellent.
View moreApril 15, 2020
Destination: Mallorca
no problems, easy to rent and return
View moreApril 5, 2020
Destination: Sevilla
Interrent is very persistent in selling extra insurance and fully charges the security deposit on your credit card. It’s a heavy process and should be done as a preauthorisation only. Moreover the deposit is charged in the currency of your credit card (eg. USD) and refunded in EUR so you lose on exchange rate significantly
View moreMarch 19, 2020
Destination: Madrid
El coche estaba en muy mal estado. Lleno de arañazos, óxidos, agujeros en la tapicería...
View moreMarch 18, 2020
Destination: Malaga
Collection of the car always takes too long at Malaga Airport, Record have approx. 10 counters but only ever use one or two?? The Self serve machine is only used when it suits Record...
View moreMarch 15, 2020
Destination: Malaga
Good shuttle to pick up point near airport. Usual hard sell on insurance. Car had lots of cosmetic damage on outside but was very clean inside and performed perfectly. However this model of Ford Focus was so low to the ground I couldn’t exit the car park ramp of my accommodation without scraping the front spoiler on the concrete. To be fair the charge levied for the damage seemed about right despite the dire warnings when trying to sell me insurance at pickup.
View moreMarch 12, 2020
Destination: Alicante
Always a little longer to pick the car up but a good service overall
View moreMarch 12, 2020
Destination: Alicante
Lovely service. Quick and polite
View moreMarch 12, 2020
Destination: Granada
I had noticed that one of the plastic part for A/C air redirect was broken. I'd checked the outside thoroughly but didn't do the inside. And it looked fine until I touched it to change the direction. I swear that it wasn't me but what they said was that they hadn't heard about it before so I was responsible for it. Come on. If you guys had done the inspection with a minor effort, this wouldn't have happened in the first place. Shame that I'd had a great time until that moment and it completely ruined the entire experience with Alamo. Alamo would absolutely be my last choice for rentals.
View moreMarch 11, 2020
Destination: Lanzarote
Efficient,courteous and pleasant staff.
View moreMarch 9, 2020
Destination: Murcia
It’s the same old problem with pressure selling unwanted policies, almost in a threatening manner, I will not use you again I’m afraid.
View moreMarch 6, 2020
Destination: Malaga
Visited Malaga before collecting car but was unable to find a way back to the rental car desk in the terminal. All the signs lead you to the garage but was able to use the voucher to pick up the car at the Interrent office in the garage.
View moreFebruary 26, 2020
Destination: Mallorca
Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use
View moreFebruary 24, 2020
Destination: Barcelona
Specified vehicle not available. Offered slightly smaller automatic alternative. Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space
View moreFebruary 21, 2020
Destination: Tenerife
Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.
View moreFebruary 19, 2020
Destination: La Coruna
El personal del mostrador fue muy amable, nos dio todas las indicaciones necesarias. El coche estaba perfecto.
View moreFebruary 18, 2020
Destination: Tenerife
Was a little confused by the email saying I needed an IDP - which I didn’t. Other than that I was extremely pleased with the car and service.
View moreFebruary 16, 2020
Destination: Tenerife
Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them
View moreFebruary 15, 2020
Destination: Malaga
Very quick service for a very low price is excellent!!!
View moreFebruary 13, 2020
Destination: Madrid
Great
View moreFebruary 12, 2020
Destination: Alicante
Staff at the Alicante railway station office, are always so pleasant and helpful and treat you as a valued customer. No hard sales to take out extra insurance.
View moreFebruary 10, 2020
Destination: Madrid
Nice car. No problems with care or renting.
View moreFebruary 10, 2020
Destination: Gran Canaria
I paid much more than indicated on the site. the car was badly scratched and there was a disgusting smell of damp inside
View moreFebruary 9, 2020
Destination: Malaga
Wiber is absolutely great and non-problematic rental car company. They picked us up from the airport with their shuttle bus and process of rental was smooth and friendly. Car condition was great since it has CarPlay (connected to the iPhone with GPS, phone calls, text messages, etc.) and also low fuel consumption. Check-out process was also great, worker was waiting for us and everything was done within 2-3 minutes with release deposit immediately (not as other rental car service doing: when bank would return = 2 weeks at least).
View moreJanuary 28, 2020
Destination: Murcia
Last minute booking when flight diverted and needed to make it one way. Apart from Murcia branch not expecting demand that day (no flights scheduled), handled brilliantly by Easyrentcars and Budget.
View moreJanuary 23, 2020
Destination: Barcelona
No comments.
View moreJanuary 22, 2020
Destination: Madrid
fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible
View moreJanuary 21, 2020
Destination: Alicante
Great as always
View moreJanuary 15, 2020
Destination: Malaga
Free upgrade brill...also low card hold amount which is good and why i use them only 300 euros
View moreJanuary 15, 2020
Destination: Santiago De Compostela
They don't give to pay for additional services (cross border, one way fees) offline. At pickup they tell I'll pay in return location. And in return location they told "everything will be charged automatically after from your credit card". And it's not good because: 1) I can't use card with good currency conversion rate and good cashback. 2) they charged me in dollars instead of euros by DCC and told that I choosen this option, but really I was not able to choose this, because even havent seen payment terminal to select this option, because all payment was done online a day after return. So they because of DCC applied worst rate as 1.16 from eur to usd instead actual one was 1.11 at that time.
View moreJanuary 14, 2020
Destination: Madrid
El personal del hotel donde tienen las oficinas fueron muy amables como uno de sus conductores que nos hizo traslado del aeropuerto allí un chico Argentino atención del 10 gracias
View moreJanuary 13, 2020
Destination: Malaga
The car petrol cap lock was broken- it was lose which maybe a safety issue? The car was clean and drove well.
View moreJanuary 12, 2020
Destination: Mallorca
ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!
View moreJanuary 12, 2020
Destination: Sevilla
Todo muy bien, muy buen servicio y excelente atención de los empleados. Lo único a mejorar fue que en la entrega del auto No estaba el tanque lleno como decía el co trato. Y yo lo devolví Lleno total.
View moreJanuary 11, 2020
Destination: Gran Canaria
View moreJanuary 11, 2020
Destination: Sevilla
Su ubicación es muy cómoda
View moreJanuary 11, 2020
Destination: Madrid
スタッフがとても親切でした わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！
View moreJanuary 10, 2020
Destination: Tenerife
Very good service as usual.
View moreJanuary 9, 2020
Destination: Barcelona
The car meet our expectations but the process to collect car may take up some time
View moreJanuary 8, 2020
Destination: Madrid
The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.
View moreJanuary 8, 2020
Destination: Fuerteventura
The car was great. Easy to pick up. Dropping off more difficult. Filled with fuel on way to airport as it was three kings day and not all filling stations open. But got turned away at drop off and sent to airport station to fill up again 1.60 euros worth!!!!
View moreJanuary 8, 2020
Destination: Madrid
El coche muy bueno Mejor de lo que esperaba
View moreJanuary 7, 2020
Destination: Tenerife
It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.
View moreJanuary 4, 2020
Destination: Tenerife
Off site location.
View moreJanuary 4, 2020
Destination: Fuerteventura
Muy amables y serviciales en todo ✌️
View moreJanuary 2, 2020
Destination: Lanzarote
Minor issue was that the car needed servicing (dashboard alert light was on) at 13k km. Not a prob for us though.
View moreJanuary 20, 2020
Destination: Tenerife
nos puesimos en contacto con la empresa orlando.com y con un seguro a todo riesgo, mejoramos el coche solicitado, así como le lugar de devolución que también abonamos aparte, y que en la web de petición no podíamos determinar
View moreFebruary 13, 2020
Destination: Tenerife
Bue noches, Tengo problem con Europcar para el impacto que se ve con dificultad en las fotos
View moreFebruary 22, 2020
Destination: Alicante
Fabulous service.
View moreFebruary 27, 2020
Destination: Fuerteventura
Have hired from this company before and one of its main advantages over other competitors is the lack of queuing! It may be about £30 more expensive, but I would rather pay this premium, than have to wait for up to 2 hours (as have experienced in the past!), just to get a 'cheaper' deal!
View more