Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 24, 2024
Destination: Alicante
Car was new, in perfect condition and very clean. Very fast pick up and drop of, nice staff as compared to other companies
View moreApril 20, 2024
Destination: Tenerife
Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.
View moreApril 15, 2024
Destination: Bilbao
Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!
View moreApril 14, 2024
Destination: Malaga
Good experience. easy check in, easy check out. Company provided shuttle bus to the airport.
View moreApril 8, 2024
Destination: Barcelona
Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.
View moreApril 8, 2024
Destination: Tenerife
The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.
View moreApril 8, 2024
Destination: Mallorca
Great car, smooth check-in process and drop off :)
View moreMarch 22, 2024
Destination: Mallorca
Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest
View moreMarch 19, 2024
Destination: Sevilla
Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)
View moreMarch 12, 2024
Destination: Malaga
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
View moreMarch 12, 2024
Destination: Fuerteventura
Excellent Car.
View moreMarch 8, 2024
Destination: Barcelona
Would be nice to see the exact model or at least the range I will receive booking an electric car.
View moreMarch 7, 2024
Destination: Pamplona
So smooth. Kudos to Europcar Pamplona for making every process easy.
View moreMarch 6, 2024
Destination: Fuerteventura
Car was clean on outside but inside upholstery stained and needed a deep clean. The car had numerous marks on bodywork and I was apprehensive signing off on the condition. The car run ok for the week although the tyre pressure monitor activated. Overall I would give the car a 6/10
View moreFebruary 28, 2024
Destination: Tenerife
The whole experience was simple no dramas
View moreFebruary 28, 2024
Destination: Malaga
I booked a jeep renegade but was given a citroen car. I was very happy with the car but I would not class it as equivalent to the renegade.
View moreFebruary 27, 2024
Destination: Valencia
The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory
View moreJanuary 23, 2024
Destination: Malaga
They made me pay for pre-existed damage! I have the case opened by qeeq on that matter. Beware of these scammers and always make them document every scratch and dent before you wheel out.
View moreJanuary 22, 2024
Destination: Tenerife
Didn’t have an automatic transmission car which I had booked.
View moreJanuary 19, 2024
Destination: Malaga
The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.
View moreJanuary 16, 2024
Destination: Malaga
Helpful and knowledgeable staff
View moreJanuary 11, 2024
Destination: Madrid
Really good experience throughout. Easy to pick up and drop off. All explained properly.
View moreJanuary 9, 2024
Destination: Alicante
This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit. We didn't get the car we booked, even though it was supposed to be guaranteed. The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again. Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)
View moreJanuary 3, 2024
Destination: Barcelona
We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .
View moreDecember 29, 2023
Destination: Malaga
Great Service, Great Car.
View moreDecember 24, 2023
Destination: Tenerife
Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful
View moreDecember 23, 2023
Destination: Tenerife
excellent
View moreDecember 20, 2023
Destination: Malaga
We had a terrible experience and got scammed by Record Go. We first waited an hour and twenty minutes in the line at the counter, on arrival. When it was our turn, they refused our Amex while on the QeeQ reservation the AMEX icon was shown to mention they accepted it (with a cryptic barely visible small print that some insurance was needed) They then made us take an insurance that was 3 times our booking price for a week! The most infuriating was that they accepted debit cards (which we had too) but the staff at the counter, even if they knew we wanted to try any other solution, didn't even mention it, to make sure we paid the high premium! This was a scam. And it's unfortunate because the rest of the service was good.
View moreDecember 19, 2023
Destination: Malaga
They charged us for dammages that were already there. We bloked payment and file a complaint
View moreDecember 18, 2023
Destination: Algeciras
2023年1月にスペイン・タラゴナにて無料駐車場にて鍵をこじ開けられ荷物を全部盗まれる車上荒らしに遭いましたが、EUROPCAR はメールにてフォローしてもらえました。QEEQ カスタマーサービスは電話とメールでタイムリーにフォローしてくれました。
View moreDecember 16, 2023
Destination: Madrid
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
View moreDecember 1, 2023
Destination: Madrid
Great as always...Sara is the best!
View moreNovember 28, 2023
Destination: Murcia
car was a little smaller than expected we have driven a Panda before and found this a spacious vehicle. we were given a Toyota Aygo and this was a lot smaller
View moreNovember 16, 2023
Destination: Madrid
보증금 반납이 안되었습니다. 확인바랍니다.
View moreNovember 16, 2023
Destination: Madrid
적립금이 반환되지 않았습니다
View moreNovember 4, 2023
Destination: Mallorca
Process of collecting terrible. Large queue. There was a ticket system for the queue that wasn't clear / signed, so we stood in a queue for ages before realising we needed a ticket, which put us to the back of the queue again.......
View moreSeptember 22, 2023
Destination: Mallorca
The self service pick up is relatively confusing
View moreSeptember 12, 2023
Destination: Barcelona
Really good service. Offered a useful upgrade to car. Extra charges were not excessive. Would use again.
View moreSeptember 12, 2023
Destination: Alicante
Great service, quick and easy.
View moreSeptember 4, 2023
Destination: Mallorca
Car was great. Actually changed the car on the day and the guy on the desk was extremely helpful.
View moreAugust 30, 2023
Destination: Murcia
Everything excellent
View moreAugust 28, 2023
Destination: Ibiza
Good location for pick up & drop off ; the physical damaged items of the rented car was mentioned in the check out contract as shown in level 1 to 3 but it cannot be defined as shown in the contract.
View moreAugust 24, 2023
Destination: Murcia
Everything excellent. Even had an automatic car.
View moreAugust 15, 2023
Destination: Madrid
Awesome rental experience great car and service
View moreAugust 10, 2023
Destination: Barcelona
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
View moreAugust 8, 2023
Destination: Alicante
Very good overall, but as we booked and paid on line before we went some of the charges weren’t explained properly to us ! You could make it clearer about fuel charges and insurance fees. We booked two cars and wanted to add a driver to one , but the guy we dealt with did not listen and added 3 drivers to on and two on the other ! And charged for the extra driver but it was quicker to just go with it.
View moreJuly 29, 2023
Destination: Alicante
The pick up at the airport took far too long! Other than that everything was great
View moreJuly 28, 2023
Destination: Gran Canaria
Me han entregado un coche mejor y recien salido, lo estrené yo, solo tenía 3 km.
View moreJuly 26, 2023
Destination: Alicante
Prawie nowy samochód to plus. Delikatnie mnie przymusili do pełnego ubezpieczenia nie proponując innych tańszych rozwiązań - za to minus.
View moreAugust 7, 2023
Destination: Barcelona
The car was in perfect condition and it drove very nicely. It also had very low gas consumption, which we really appreciated.
View more