Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
February 1, 2023
Destination: Tenerife
Very nice and useful staffs.
View moreJanuary 18, 2023
Destination: Valencia
Todo de 10 como siempre. Solo que esta vez el auto no estaba recién lavado, pero igual todo de 10.
View moreJanuary 13, 2023
Destination: Barcelona
I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
View moreJanuary 4, 2023
Destination: Mallorca
The best thing was the staff at the office
View moreDecember 30, 2022
Destination: Valencia
Excelente coche. Me hicieron un upgrade y me dieron un AUDI A1. El problema es que para este coche se necesitaba una tarjeta de crédito con EUR 2000 de depósito y mi reserva era de un coche de EUR 1100 de deposito, por lo que no tuve más remedio que contratar el seguro de ellos (EUR 67) porque mi tarjeta no tenía EUR 2000 de disponible, pero insisto en que yo pedí un coche de EUR 1100 de depósito.... al fin de cuentas el alquiler me salió carísimo.... y yo no podía decir que no porque QEEQ.com ya me había cobrado el valor del alquiler... o sea que si no contrato el seguro que ellos me obligaron a contratar pierdo todo y me quedo a pié ... vale aclarar que Click Rent no me había dedo de baja el bloqueo de EUR 1100 del alquiler anterior que fue casi un mes antes..... por eso no tenía disponible en mi tarjeta
View moreDecember 20, 2022
Destination: Malaga
A trustable rental company with high quality cars. I've renewed the car twice and returned it with a little damage. Very fast & professional service.
View moreDecember 13, 2022
Destination: Barcelona
The fuel upon receiving the car was 1/2 tank. It is complicated to calculate the return
View moreDecember 6, 2022
Destination: Vigo
Me gusto mucho el vehiculo y la atención en el mostrador del personal de Alamo... Voveremos gracias.
View moreDecember 5, 2022
Destination: Valencia
Very efficient. Free upgrade !!!!!!!
View moreDecember 5, 2022
Destination: Mallorca
Very efficient. Free upgrade !!!
View moreDecember 4, 2022
Destination: Valencia
Todo bien. Un poco pesados con la venta de seguros, pero es normal
View moreNovember 30, 2022
Destination: Sevilla
El coche estaba muy bien, tenía más accesorios de lo que esperaba. Todo muy cómodo y práctico.
View moreNovember 29, 2022
Destination: Alicante
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
View moreNovember 29, 2022
Destination: Alicante
we use in the pasted but price were getting hirer
View moreNovember 24, 2022
Destination: Madrid
En la entrega podría haber algún tipo de presentación del vehículo por parte de algún funcionario, solo entregaron la llave en oficina.
View moreNovember 24, 2022
Destination: Valencia
Todo muy bien. El coche mejoró las expectativas. Muy recomendable. Segunda vez que alquilo aquí. Lo único que considero negativo es el bloqueo de 1000 euros de garantía. Es un poco alto.
View moreNovember 21, 2022
Destination: Sevilla
Super easy and no hassle
View moreNovember 15, 2022
Destination: Tenerife
Long wait at the Cicar desk, although each position was attended. Vehicle (Fiat 500) was inadequate for the hills in Tenerife. (This was my fault, not Cicar's)
View moreNovember 15, 2022
Destination: Mallorca
Car was upgraded at a discounted additional cost to an SUV.
View moreNovember 14, 2022
Destination: Santiago De Compostela
Fue todo rápido y muy bien
View moreNovember 11, 2022
Destination: Alicante
Wait was a bit long but no hard sell Most pleasant experience at a hire car booking in. Returning the car was a breeze too
View moreOctober 31, 2022
Destination: Granada
All good I wanted to add a driver for 5 days in the middle of my 3 week hire. They would not let me do this it had to be until the end of the hire.
View moreOctober 29, 2022
Destination: Malaga
Great Rental Company
View moreOctober 29, 2022
Destination: Madrid
No me gusto la atención del mostrador y la entrega del vehículo. Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto Todo el tiempo quisieron venderme la Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.
View moreOctober 29, 2022
Destination: Alicante
Great service, great car, easy to deal with. No dphard sell of insurance.
View moreOctober 29, 2022
Destination: Malaga
A new clean car, very happy.
View moreOctober 24, 2022
Destination: Orense
al auto mejor de lo que esperaba excelente atención y orientación proceso de recogida y devolución del vehículo muy sencillo
View moreOctober 21, 2022
Destination: Tenerife
I had an email confirming that the the car was off hired and returned with no new damage on the off hire due day (10 11 22) The company has tried to charge my card €720.05 yesterday (10 19 22) with no explanation. Fortunately I use a travel debit card with not much credit and so was declined! I would like an explanation from the hire company please.
View moreOctober 17, 2022
Destination: Bilbao
Both pick up and drop off staff were VERY helpful and personable. I'd like to name them but I've already forgotten, maybe support can send a quick personalized email note to check in (mostly so I can give them credit). Thank you team!
View moreOctober 17, 2022
Destination: Santiago De Compostela
Vehículo de acuerdo a nuestra expectativa. Espacio suficiente para el uso que se le dio, atención del personal tanto en la recepción como en la entrega muy atentos. Tiempo para ser atendidos en la oficina de ÁLAMO en aeropuerto de Santiago muy largo. Hicimos reservación para un vehículo automático y solo había std disponible.
View moreOctober 13, 2022
Destination: Malaga
Excelente producto y servicio
View moreOctober 10, 2022
Destination: Alicante
No Complaints and no hard sell
View moreOctober 9, 2022
Destination: Mallorca
Generally excellent service however it would be helpful to have clearer instructions on where to find the shuttle bus from the airport to the pick up location.
View moreOctober 8, 2022
Destination: Reus
Very good local customer service at Reus. Thanks.
View moreOctober 7, 2022
Destination: La Palma
Muy buen servicio, un placer
View moreSeptember 30, 2022
Destination: La Palma
Primero nos dejaron un coche más grande pero sin potencia Lo cambiamos y luego nos dejaron uno con tres golpes que no vimos hasta el día siguiente y nos preocupamos en exceso ya que nos dijeron que el seguro a todo riesgo contratado en la web no era valido
View moreSeptember 30, 2022
Destination: Malaga
The whole process was so smooth and the lady at the Goldcar desk on pick was really friendly and helpful. Thank you so much.
View moreSeptember 30, 2022
Destination: Gran Canaria
Car was a bit old 75k km and windscreen wipers were in terrible condition and windscreen fluid was just water! It was raining for 4 days and I was barely able to use the car as it wasn't safe to drive with wipers it that condition.
View moreSeptember 28, 2022
Destination: Malaga
Car was near enough brand new so was in lovely condition. Staff couldn’t have been more helpful so overall the experience was perfect.
View moreSeptember 22, 2022
Destination: Barcelona
Smooth pickup and drop off process; very courteous people at LEASYS on CALLE DE LES GARRIGUES 49, SAN BOI DE LLOBREGAT
View moreSeptember 21, 2022
Destination: Mallorca
Great service
View moreSeptember 21, 2022
Destination: Madrid
Todo fenomenal. Todo muy bien explicado y el coche en perfectas condiciones. Tanto la recogida como la entrega fueron rápido y con mucha atención y amabilidad por parte del personal.
View moreSeptember 20, 2022
Destination: Malaga
Great service, great car. Everything was smooth and easy.
View moreSeptember 20, 2022
Destination: Gerona
We were totally ripped off either by Europcar or QeeQ, or both
View moreSeptember 19, 2022
Destination: Menorca
Quickest uplift and drop off that I have experienced
View moreSeptember 14, 2022
Destination: Mallorca
All staff were very helpful and obliging. We will definitely use the company again
View moreSeptember 8, 2022
Destination: Mallorca
Después de poner que ya lo tenía todo pagado (incluido seguro), cuando llegamos nos encontramos con que tuvimos que pagar 200€ más por otro seguro que no ponía en ningún sitio y por haber recogido el coche Después de las 00:00 (puesto que se retrasó el avión)
View moreSeptember 6, 2022
Destination: Malaga
Very good but a bit pushy on selling insurance, and I’m worried about getting the deposit back
View moreSeptember 5, 2022
Destination: Tenerife
Efficient
View moreSeptember 4, 2022
Destination: Malaga
Alamo staff were extremely helpful. We had missed our flights and had to get to a different airport. Alamo upgraded our car to their top range. When we got to our destination we had a vehicle booked with another rental company who had given our vehicle away and charged a cancellation fee. We were so disappointed with them and decided to rent on the spot from Alamo again because of their value for money and great customer service.
View more