Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 22, 2021
Destination: Mallorca
I still haven’t seen my deposit released back to my account. I would expect this to happen almost immediately. It is now 3 days later.
View moreSeptember 21, 2021
Destination: Gran Canaria
Have not received refund yet but told it could take 10 days. Car had scuffs but identified on paperwork at collection. Overall a good transaction, wait not too bad, car clean and tidy and no issues when using.
View moreSeptember 19, 2021
Destination: Barcelona
Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time
View moreSeptember 18, 2021
Destination: Malaga
Car ticked all our boxes .. enough space for people and luggage .. drive nicely too . Staff at desk excellent !!
View moreAugust 28, 2021
Destination: Madrid
pésima atención. No me entregaron el coche.
View moreAugust 27, 2021
Destination: Malaga
Zeer professioneel en klantvriendelijk. Alles ging vlot, auto was keurig schoon en ruim.
View moreAugust 26, 2021
Destination: Barcelona
I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.
View moreAugust 24, 2021
Destination: Mallorca
Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)
View moreAugust 24, 2021
Destination: Lanzarote
Le enseñe a la persona de Hertz el bona de QEEQ donde ponia que teniamos contratada una franquícia de 1100€ y no valió para nada. Me dijo que las condiciones de Hertz eran 1800€ de franquicia y nos vimos obligados a contratar un seguro que nos costó 100€ porqué la diferencia de 700€ Hizo que no tuviesemos suficiente saldo en la targeta. Por supuesto el señor del mostrador de Hertz echó toda la culpa al intermediario, en este caso QEEQ. Nos hemos sentido engañados.
View moreAugust 23, 2021
Destination: Ibiza
Good car: VW Golf, best car in it’s class. PickUp was a little extensive. Also, the insurance via QEEQ (AXA) raised some eyebrows, and took time to consider and discuss. But overall fine.
View moreAugust 9, 2021
Destination: Santiago De Compostela
El coche muy bien, pero a la hora de devolverlo nos pusieron pegas ya que las horas de entrega eran muy restrictivas respecto a horarios del avion.
View moreAugust 8, 2021
Destination: Barcelona
The worst customer service ever. Over 3 hours to pick up the car. 1.5 hours to drop off the car. Staff unprofessional and rude. When we called with questions regarding faulty key drop off box the record go agent called us liars, shouted at as, put down the phone and refused to answer any further calls. .. all the time knowing we had a 3 month old baby with us.
View moreJuly 10, 2021
Destination: Valencia
My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again
View moreJune 30, 2021
Destination: Mallorca
Very friendly staff, smooth process, everything perfect
View moreMay 31, 2021
Destination: Sevilla
The car was new (600km) and in excellent conditions.
View moreMay 30, 2021
Destination: Sevilla
Overall a very good experience
View moreApril 26, 2021
Destination: Malaga
Interior needs a deep clean. Otherwise happy and thankful for the service.
View moreApril 12, 2021
Destination: Valencia
No comments.
View moreMarch 7, 2021
Destination: Madrid
Aunque el tipo de vehículo es referencial, si es una SUV, no deben cambiarla por un automóvil.
View moreFebruary 28, 2021
Destination: Tenerife
Perfect car rental company.
View moreDecember 11, 2020
Destination: Santiago De Compostela
we got some misunderstandings dealin with wrong nfo but still it was a near perfect ride this one. We use aggregators coz its usually small rides so suppliers isnt so important. Drivalia, namely Drivalia santiago, standsup a clear choice if its near cost range preciselly on so friendly customer care staff which makes no airport office bein secondary as they taxiu till pickup point individually. it was trully cheap so we didnt get too exigent on what its full gas stuff and what is not but is gonna be a conflict source
View moreOctober 15, 2020
Destination: Barcelona
El coche entregado un Peugeot 208 estaba impecable. Con pocos kilómetros y limpio. La atención del empleado fue siempre muy amable. Recomiendo esta rentadora.
View moreSeptember 24, 2020
Destination: Tenerife
Buen trabajo del personal en el mostrador, atento eficaz y muy simpático.
View moreSeptember 10, 2020
Destination: Mallorca
The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.
View moreAugust 27, 2020
Destination: Menorca
Teniendo en cuenta que llevas un seguro con AXA, creo que una retención en tarjeta de 1500€ resulta excesiva y desproporcionada en relación con el consumidor. La explicación que dan al respecto en ventanilla sobre su propio producto no es clara y parece que pretendiera sembrar dudas sobre la conveniencia de lo que ya has contratado en QEEQ
View moreAugust 25, 2020
Destination: Mallorca
Very easy process; friendly staff.
View moreAugust 25, 2020
Destination: Menorca
The contract was subtracted to Hertz/Proa Rent a car without our knowledge and without communication. This led to much time wasting at the airport since nobody had forewarned us of the change
View moreAugust 19, 2020
Destination: Sevilla
El coche olía a tabaco. Una puerta del coche estaba mal, hacía muchísimo ruido al abrirla/cerrarla. Muy incómoda durante todo el viaje. El bus de cortesía que me debía llevar desde el aeropuerto hasta recordgo, tardó 25 minutos
View moreAugust 15, 2020
Destination: Malaga
Brand new car and good customer service.
View moreAugust 15, 2020
Destination: Menorca
Rápidos y profesionales. El coche que me dieron era de categoría superior al contratado por no disponer del inicialmente reservado
View moreAugust 10, 2020
Destination: Madrid
Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.
View moreAugust 10, 2020
Destination: Barcelona
The contract is enforced to the letter and there is no leeway. They err in their favour. This is a bad attitude if you want to ensure you have return customers. Not the staff's fault as they are only doing what management tell them to do. This is definitley not the sort of company I want to deal with. First and last time rental.
View moreAugust 9, 2020
Destination: Malaga
Booked an Alfa Romeo or similar, received a Volkswagen Gold, car was ok no issues to report, seemed to use a lot of fuel but otherwise ok, was a very basic model. But it was what I booked so can't complain.
View moreAugust 9, 2020
Destination: Malaga
Booked a Focus or similar was offered to upgrade free to a Crossland X, took the offer and the car was great, bit small to be honest but can't fault Centauro on this occasion, car was almost new, new car smell so all good.
View moreAugust 9, 2020
Destination: Malaga
This was my first experience with Click Rent, very easy and staff were efficient, I booked an SUV I was offered a choice of 2 cars, Nissan Qashqai or Renault Captur and I opted for the Nissan, already saw it in the car park and looked very nice in black with alloy wheels sport model.
View moreAugust 9, 2020
Destination: Malaga
Booked a Nissan Qashqai or similar, they did not have any cars in this category left (DISAPPOINTING) so they had to upgrade me to the next category which was NOT an upgrade at all, the 7 seater category and I got a DACIA Lodgy more like a work van, car was awful and very used, with many scuffs dents and scrapes. Eventually swopped for a Qashqai at another location a couple of days later as I had booked this car for a few weeks.
View moreAugust 9, 2020
Destination: Malaga
Interrent, owned by GoldCar owned by Europcar. I always find that when you book with Interrent rather than Goldcar you get a superior car or at least one with better spec. I booked a BMW 1 Series or similar, I could not have been happier with what I received, Brand New Mercedes Benz C-Class Auto, immaculate car in red. One of the best cars I have ever driven, full of new technology and incredibly smooth to drive.
View moreAugust 9, 2020
Destination: Malaga
I would say that OK Rent A Car, are by far the best of the companies at Malaga airport, the service is great and the cars are always immaculate with no fuss. Booked an SUV and got the Peugeot 3008 which is a very nice car full of all mod cons. Very pleased.
View moreAugust 9, 2020
Destination: Malaga
Easy pick up, can't really say they up-sell the insurance, simply offer it to you, no pressure to buy. Booked a Focus or Similar, was upgraded to a Brand New Dacia Duster, accepted at the time but wish I stuck with the standard car offered as the Dacia is VERY slow, can't fault Centauro though.
View moreAugust 9, 2020
Destination: Malaga
Picking up the car took long because of some issues with previous customers. It would help if the other available staff could come to assist and not stay behind for what looked like administrative work. Now it took longer than needed. But, when we were helped, the person was very friendly and upgraded our car to a stationwagen, for free, when he saw our teenagers and luggage.
View moreAugust 9, 2020
Destination: Malaga
Collected the car from Centauro. I booked a Focus or similar, I was upgraded to a Golf which was almost brand new and far superior in my opinion to the Focus, the Golf is very economical and I did not use as much fuel as I normally would have.
View moreAugust 9, 2020
Destination: Alicante
I wait it more than 2 hours for to collect the car I booked automatic they give me manual car
View moreAugust 8, 2020
Destination: Ibiza
Didn’t have the right car. We did eventually get a refund though.
View moreAugust 7, 2020
Destination: Madrid
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
View moreAugust 2, 2020
Destination: Malaga
There was no counter staff seem to be a meet & greet service had to walk quiet a way to collect vehicle with young children ( not good ) Vehicle not in great condition lots of minor vehicle damage Person who met us to collect & drop off vehicle very nice & very helpful
View moreAugust 2, 2020
Destination: Barcelona
El Coche no funcionaba el aire acondicionado, después de 5 días de insoportable calor decidimos cambiar el coche. Eso nos hizo perder Más 3 horas y un extra de más de 150 kilómetros y el extra de golosina.
View moreJuly 29, 2020
Destination: Malaga
The vehicle we received they did not identify all the damages on the car before giving us the keys, there were 2 huge dents in the bumper, so when returning it they were looking at trying to charge me for it. Just ensure you go over the car with a fine tooth cone (use your phone light) and take pictures of everything.
View moreJuly 28, 2020
Destination: Mallorca
Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.
View moreJuly 26, 2020
Destination: Gerona
Turned up to budget greeting was great. Car exceeded expectations audi a1
View moreJuly 25, 2020
Destination: Alicante
All went well, friendly staff.
View more