Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 12, 2026
Destination: Alicante
The whole registration and rental process was great and really worry‑free. The car looked pretty new on the outside. While I was at the hotel, it got a small scratch, and I was really nervous they’d charge me for it. But when I went back, the staff just told me I could leave, said such a minor scrape wasn’t a problem and wouldn’t affect anything. They didn’t ask me to pay a cent, so all my earlier worrying turned out to be unnecessary.
View moreApril 12, 2026
Destination: Madrid
Because of the language barrier, it took quite a while to communicate when picking up the car.
View moreApril 10, 2026
Destination: Madrid
I originally booked a Mercedes A-Class but they upgraded me to an X5 for free. The car was quite new and really nice to drive. The staff were great both at pickup and drop-off, and their English was excellent. Big thumbs up.
View moreMarch 29, 2026
Destination: Madrid
If 100 is a perfect score, I’d give them about an 88. Overall the service was solid, but there’s one thing I have to point out.
View moreI showed up right on time at 12:00 to pick up the car. They did arrange a same-class vehicle for me (another VW SUV), but when we got to the parking lot they told me the car still wasn’t cleaned and asked me to wait… The problem is, this waiting time doesn’t get reflected anywhere – I still had to return the car at the original time stated in my booking.
After I insisted, the staff on site verbally agreed I could return the car 30 minutes later (important detail: only he knew about this. When I returned the car, it was a different staff member who checked it in, and they just charged me for an extra full day).
March 29, 2026
Destination: Sevilla
Had to wait more than 2 hours after arriving at Seville Airport before they finally had a car for me. The car itself was fine, just a bunch of scratches… I took photos of every single one! Staff were reasonably polite and, to be fair, they didn’t push extra insurance on me when they saw I wasn’t interested. They just warned me that a single scratch would cost €1,400, which is insanely expensive – easily the priciest company I’ve ever used. I’m used to paying maybe €300–500 for minor damage. I told them fine, I’ll make sure I don’t give you even one new scratch! The deposit was €300 and it was refunded instantly when I returned the car in Barcelona.
View moreMarch 29, 2026
Destination: Sevilla
Their service is actually pretty cool.
View moreMarch 23, 2026
Destination: Valencia
Pretty good overall, no complaints.
View moreMarch 22, 2026
Destination: Madrid
The company felt pretty legit. No hard sell on extra insurance, they didn’t insist on any license translations beyond the original, and they just double-checked I could drive a manual. My Focus got swapped for another car in the same class, but since it only had about 800 km on it, I really couldn’t complain. We did a 14-day road trip around Madrid, Seville, and Valencia with a small manual car for two people, and it was perfect—especially with cheap fuel.
View moreMarch 22, 2026
Destination: Madrid
I book with this company most of the time, their service has always been solid.
View moreMarch 20, 2026
Destination: Barcelona
Picked it mainly because of their airport branch.
View moreMarch 14, 2026
Destination: Barcelona
Everything was great – the car was really new with low mileage, and the whole trip went smoothly.
View moreMarch 4, 2026
Destination: Sevilla
Pretty sure they upgraded my car, which was nice but it drank fuel like crazy—drove about 250 km and had to spend 40€ on gas.
View moreMarch 1, 2026
Destination: Madrid
Pickup and return were both super easy, and the staff were really friendly and helpful.
View moreFebruary 28, 2026
Destination: Madrid
The staff were pretty decent and their attitude was fine.
View moreFebruary 27, 2026
Destination: Sevilla
Line was pretty long when picking up the car, but the service was decent. No hard selling, and the return inspection was quick and straightforward. It’s a smaller rental company and they do have a mileage cap, so watch out you don’t go over it.
View moreFebruary 27, 2026
Destination: Mérida
Everything went smoothly, nothing to complain about.
View moreFebruary 27, 2026
Destination: Madrid
Overall, Eurocpcar was really efficient and straightforward to deal with, no hidden tricks. I’d definitely consider using them again next time I’m in Europe.
View moreFebruary 24, 2026
Destination: Malaga
The rental cars are parked right at the airport, easy to find with clear signs. The online rental desk will charge you two separate amounts: one is a fuel deposit, the other is for the insurance option. There’s a €1200 deposit that gets refunded about a month later, or you can choose a full coverage package for €170.
View moreFebruary 22, 2026
Destination: Madrid
Super satisfied with the whole experience.
View moreFebruary 22, 2026
Destination: Lanzarote
Cicar is probably the busiest local rental company in Lanzarote, while Europcar had no line at all. They tried to upsell three levels of insurance. Some of the roads to attractions are really rough, so the coverage is actually useful. Full insurance was a bit over €20 a day, and then you don’t have to stress about scrapes, bumps, or flying gravel. I’d definitely recommend getting full coverage.
View moreFebruary 21, 2026
Destination: Madrid
Super satisfied! Everything was clear and the whole pickup and return process was super smooth.
View moreFebruary 20, 2026
Destination: Granada
The pickup office is actually inside the train station. We were greeted by a very tall lady who clearly walked us through everything in the office – where to pick up the car, the exact parking spot, the plate number, and how to exit the parking garage. We followed her instructions and found the car with no issues, but when we tried to leave the parking lot, the barrier wouldn’t lift even after scanning the QR code like it said. Just when we had no idea what to do, we saw the same lady coming over from a distance. She checked and said it was a system issue, then manually lifted the barrier to let us out. We also asked if we could return the car early in Seville since we’d arrive after office hours, and she told us there’s a where you can just drop the key in.
View moreFebruary 19, 2026
Destination: Barcelona
Excellent service.
View moreFebruary 16, 2026
Destination: Barcelona
Rented for 10 days and everything went smoothly.
View moreFebruary 14, 2026
Destination: Madrid
Consistently reliable, just like always.
View moreFebruary 10, 2026
Destination: Barcelona
Super happy with the car – it was brand new, automatic, and the smart features were really easy to use.
View moreFebruary 10, 2026
Destination: Mallorca
Great service area, very professional and friendly!
View moreFebruary 7, 2026
Destination: Madrid
Excellent service with a really professional and attentive team, I’m super satisfied!
View moreFebruary 5, 2026
Destination: Sevilla
Super satisfied with the whole experience, I’ll definitely rent from your company again next time.
View moreFebruary 2, 2026
Destination: Madrid
Pretty satisfied overall.
View moreJanuary 25, 2026
Destination: Mallorca
Lining up to pick up the car took a bit long, almost 30 minutes, but once it was my turn the actual paperwork and handover were really quick. Returning the car was super simple and fast.
View moreJanuary 25, 2026
Destination: Valencia
Everything was great.
View moreJanuary 23, 2026
Destination: Barcelona
Awesome rental company with no hidden charges at all.
View moreJanuary 22, 2026
Destination: Madrid
Rented a car in Spain for a road trip around Europe. When we got to France the car started having issues and couldn’t pick up speed, but at the airport in France they swapped and upgraded our car on the spot. Big international rental chains like this have branches in most European countries, which is honestly super convenient.
View moreJanuary 22, 2026
Destination: Madrid
They didn’t log all the existing damage, so make sure you double-check everything before you leave and take plenty of photos as proof.
View moreJanuary 12, 2026
Destination: Tenerife
Pretty efficient overall.
View moreJanuary 10, 2026
Destination: Madrid
Super easy to find – just walk out to the arrivals hall, turn right and you’re there. Hardly any people, so we barely had to queue. Staff were really friendly; they did try to upsell insurance, but when we said no they didn’t push or make things awkward. Overall a pretty good experience, and returning the car was smooth and hassle-free too.
View moreJanuary 9, 2026
Destination: Madrid
Couldn't find the rental office at the pickup address, no one answered the phone, and the staff didn’t really know how to use some of the car’s features.
View moreJanuary 3, 2026
Destination: Madrid
Both pick-up and drop-off were pretty hassle-free.
View moreJanuary 3, 2026
Destination: Madrid
No lines at all, the paperwork was super quick, and best of all, adding a second driver was free – really nice perk.
View moreDecember 31, 2025
Destination: Bilbao
Really friendly service, they responded quickly to all my car rental needs and the whole experience was top-notch.
View moreDecember 30, 2025
Destination: Valencia
Amazing car rental service. We had a lot of luggage and they immediately switched us to a bigger car, no hassle at all, everything went super smoothly.
View moreDecember 28, 2025
Destination: Madrid
The staff were really friendly, and there were people who spoke English. They know QEEQ bookings inside out, so the whole process was super quick.
View moreDecember 27, 2025
Destination: Madrid
This company’s service is great – really friendly and super efficient.
View moreDecember 14, 2025
Destination: Sevilla
Super satisfied – picking up and dropping off the car was really easy.
View moreDecember 11, 2025
Destination: Madrid
Super professional and super fast, I’m really happy with the whole experience!
View moreDecember 5, 2025
Destination: Alicante
Smooth service exceeded expectations.
View moreDecember 1, 2025
Destination: Madrid
Pretty good. It's a large rental company, very professional and reliable.
View moreNovember 25, 2025
Destination: Pamplona
The service was excellent.
View moreNovember 21, 2025
Destination: Bilbao
The service was excellent, and the car pickup and return process was well-organized and convenient. Remember to bring two credit cards under your name.
View more