Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 27, 2022
Destination: Gran Canaria
Everything good apart from the usual dents and scratches, some of which were not shown on paperwork. Photos were taken
View moreMay 27, 2022
Destination: Mallorca
long wait very unhelpful and ended up paying more
View moreMay 27, 2022
Destination: Malaga
I have always used car hire on airport, but got fed up with the lack of staff, the long queues and the time it took to serve each set of customers. This was SUCH a refreshing change …. I walked out of the airport, was picked up straight away, was the only person at the office and the car was waiting. On the return, I was the only person dropping off, I was greeted, got straight into the mini bus and a few minutes later was at departures. EXTREMELY impressed and wouldn’t hesitate to use SOLO again.
View moreMay 25, 2022
Destination: Barcelona
The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.
View moreMay 12, 2022
Destination: Mallorca
The woman at the counter at pick up was excellent!
View moreMay 11, 2022
Destination: Malaga
Todo fue muy bien con la reserva, el coche limpio, la gente amable, y el shuttle desde el aeropuerto muy rápido
View moreMay 11, 2022
Destination: Mallorca
The car was great to drive. It was very clean and only one very tiny scratch. It has good acceleration and was good for use of petrol. It was cheaper to fill up than my last hire car
View moreMay 10, 2022
Destination: Malaga
quick good fast
View moreMay 9, 2022
Destination: Malaga
Good car selection. Fairly regular airport shuttle service.
View moreApril 27, 2022
Destination: Madrid
Excelente servicio, especialmente de la persona encargada de recibir el vehículo al final del viaje.
View moreApril 25, 2022
Destination: Mallorca
A bit difficult to find the shuttle bus to pick up location. Waiting time for car pick up quite long. Very friendly and competent staff.
View moreApril 20, 2022
Destination: Gran Canaria
Car was old in excess of 75,000 miles and with the look to prove it. Accident and cosmetic damage throughout.
View moreApril 19, 2022
Destination: Mallorca
Excellent service and considerably cheaper than traditional alternatives
View moreApril 14, 2022
Destination: Madrid
Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.
View moreApril 7, 2022
Destination: Valencia
Great service from both the young men at the desk on pick up and drop off
View moreFebruary 28, 2022
Destination: Valencia
Click rent is not at the airport but requires yo take a shuttle bus which was not available after 20:00 and their phone support stopped at 20:00. They charge 150€ extra if you don't have a credit card but a simple debit card.
View moreFebruary 27, 2022
Destination: Barcelona
None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.
View moreFebruary 27, 2022
Destination: Madrid
No entiendo cómo la franquicia que te bloquean tardan en devolverla de 10 a 30 días cuando lo entregas bien y debería ser al momento; al igual que el depósito que te cobran por si no entregas el coche con la gasolina correcta
View moreFebruary 23, 2022
Destination: Barcelona
Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios. También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella. El coche similar que me dieron era bastante más pequeño que el contratado
View moreJanuary 26, 2022
Destination: Vigo
El coche estaba muy arañado más de lo Normal nos ofrecieron otro pero por importe superior
View moreDecember 8, 2021
Destination: Zaragoza
So good car fiat 500x very clean and very nice staff I liked all of this renting company
View moreDecember 7, 2021
Destination: Alicante
As per normal - charged extra for insurance!
View moreNovember 30, 2021
Destination: Barcelona
Really nice and helpful staff!
View moreNovember 29, 2021
Destination: Tenerife
Quite pushy with the sell up insurance and clearly weren't happy with me refusing it. I had to point out quite a few damages that weren't on the original damage report. Two days after dropping the car back off they rang me to ask why I hadn't dropped it off yet, I told them when/where I dropped it off, they have emailed me with the end of hire report so guessing it was just an error but they haven't rang back to explain or apologise.
View moreNovember 29, 2021
Destination: Barcelona
The email responses could have been more prompt. The car should have been cleaned before pickup.
View moreNovember 29, 2021
Destination: Murcia
I paid an extra 30 euros for an upgrade and the car was excellent and good value for money
View moreNovember 28, 2021
Destination: Barcelona
We learnt our lesson from past rental experience so we took Record Go offer with insurance eventhough we already purchased insurance with Qeeq. Car condition is not immaculate as with dents all over the place. Returning car must show fuel up receipt in order not to be charged with fuel fill up services.
View moreNovember 28, 2021
Destination: Alicante
Car rental very pushie to get us to buy their insurance. If you did not take up the insurance, they will assign new car with no dent, stain at all. Then even at a slightest chance they will find something to charge damage fee. Ours was scratch at left rim where you can easily remove with polishing. But our argument do not go well with the company.
View moreNovember 28, 2021
Destination: Madrid
It seemed silly to fill out so much info to reserve the car online and then fill out the exact same info at the kiosk. Fixing that would save time and annoyance. But the women at the counter were very helpful
View moreNovember 27, 2021
Destination: Sevilla
excellent vehicle and service, only issue was that the office was not opened until 8AM, consequently we had to drop the vehicle off early, i.e., the night before, then taxi back to our hotel and taxi to the airport in the morning, at our extra cost and inconvenience.
View moreNovember 26, 2021
Destination: Fuerteventura
The car has a lot of scratches. And there are a lot of people waiting to register in the office
View moreNovember 22, 2021
Destination: Barcelona
The car was scratched and it was smelling like cigarettes.
View moreNovember 21, 2021
Destination: Alicante
Fantastic service and the car was brand new.
View moreNovember 10, 2021
Destination: Madrid
Different car what given. Expect a hybrid but was given petrol. However it is a nice car to drive.
View moreNovember 10, 2021
Destination: Gran Canaria
Windshield water tank was empty but everything else was good. Would be good to do all admin work inline in-advance so to pick up the car faster.
View moreNovember 9, 2021
Destination: Mallorca
Car was a little tatty outside but that suited us as less likely to have problems with little nicks etc. Click staff excellent.
View moreNovember 9, 2021
Destination: Murcia
Car was exceptional, larger model than expected. Office is slightly further from airport than our usual car hire company but not a problem. Will use OK rent a car again.
View moreNovember 3, 2021
Destination: Valencia
Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.
View moreNovember 3, 2021
Destination: Tenerife
Nope
View moreNovember 3, 2021
Destination: Fuerteventura
Car didn’t look like the outside had been cleaned, dirty windscreen
View moreOctober 30, 2021
Destination: Ibiza
They didn’t want decor our QEEQ insurance and wanted $1,100 deposit or a further $76. I wld have been better not buying your insurance and going with the record go. I paid twice.
View moreOctober 29, 2021
Destination: Bilbao
It was a very easy process dealing with the staff at record go. They made renting cars easy
View moreOctober 29, 2021
Destination: Tenerife
excellent service. Thanks!
View moreOctober 29, 2021
Destination: Menorca
El coche sufrió una raya en la carrocería y me cobraron 300€ en un taller lo valoraron por 180€, así pues se aprovechan de los clientes para hacer un negocio paralelo
View moreOctober 28, 2021
Destination: Mallorca
Excellent. Easy to find, no waiting, all went very smoothly
View moreOctober 27, 2021
Destination: Benidorm
As always, a very good service at Europcar. The only detail: this time the car was scratched on a lot of places, but that did not interfere with the vehicle's conditions so everything went smooth :-)
View moreOctober 27, 2021
Destination: Alicante
Counter staff hard sell on upgrade and insurance
View moreOctober 27, 2021
Destination: Almeria
The hertz desk was busy lots of people collecting vehicles only 2 members of staff dealing with customers. Could have been quicker as a hertz gold member I am used to faster service. They have also made an additional charge of €82.40 which I am currently disputing and require further explanation.
View moreOctober 8, 2021
Destination: Alicante
Fitst waiting more than an houre. where the car was, was told me wrong, WhenI I came back I was send to the same nr 140but I found the car on 148. This took half an houre extra. Next day had a flat tire. Service OK, but €60,- adm fee is awfull much.
View moreOctober 7, 2021
Destination: Ibiza
Problematic behaviour at the counter, firstly they tried to give us a smaller car than what we paid for and attempted to charge us to upgrade to a larger car (the one we had actually booked). They also took a larger deposit than they should and the excess was double what QEEQ said it was. It very much as if Europcar was trying to claw back the discount that QeeQ had secured.
View more