6 Car Rental Brands in Gran Canaria, Canary Islands, Spain

Reviewed: February 10, 2020

I paid much more than indicated on the site. the car was badly scratched and there was a disgusting smell of damp inside

Reviewed: May 15, 2019

Difficult to find a car in carpark.

Reviewed: May 9, 2019

Weird fuel policy. You pay a fee at pickup, then they refund you depending on how much fuel is left in the tank. How they calculate it accurately is debatable.

Reviewed: May 6, 2019

The car was just what was needed for the couple of days I was in Las Palmas. The whole experience was good, except for the fact that the insurance cost (80 EUR or a 900 EUR deposit) and the fuel deposit (another 80 EUR) was hidden until I arrived to pick the car up. Not the most unreasonable pricing, but disliked the underhanded way it seemed to be hidden until I had little choice but to pay it. Would have been much happy had it been included in the original cost when booking online.

Reviewed: April 9, 2019

Very good value for money.

Reviewed: January 11, 2020

Reviewed: December 24, 2019

The car had a bit of damage and the lady on the desk was very dismissive and would not acknowledge the damage so I took a photo. She did not like that. I took the vehicle anyway and expected issues on return but no problem at all. On return they wee aware of the small dent on the car. Would have been easier if this was marked up on pickup. However overall no problems and would rent again.

Reviewed: November 22, 2019

All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...

Reviewed: August 16, 2019

I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs

Reviewed: April 27, 2019

The employee lied to me, telling me that I had to pay 150 for an insurrance to get the car, and she took 260 euros from my card, telling me that Goldcar refunded me back 110 euros, but they did not. Lies, thief.

Reviewed: March 13, 2019

The car was fine just covered with scratches and scuffs! Absolute rip off with the guy at pick up insisting that I take full insurance before letting me have the keys for a car that was already damaged! Ridiculous. Will never use this firm again.

Reviewed: March 7, 2019

Charge me 24 euros more money when I got there so the cost I paid to easy car was not all inclusive

Reviewed: November 19, 2019

Everything was simply perfect. We got a new car and it was easy to pick-up and drop-off. Will recommend Hertz in Las Palmas.

Reviewed: May 22, 2019

1hr 20 mins in queue, then another 15 mins doing the paperwork. Far too long.

Reviewed: April 6, 2019

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.

Reviewed: March 18, 2019

Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental. Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.

Reviewed: February 26, 2019

Pick up time was way too long. Long cue, lack of personnel.

Reviewed: January 22, 2019

The car was good, but budget tried charging us more then we agreed and had to prove the contract price then all of a sudden there where extra for this and that. I told them they could cancel the contract and we go elsewhere. Then they agreed to the costs.