8 Car Rental Brands in Tenerife, Canary Islands, Spain

Reviewed: January 20, 2020

nos puesimos en contacto con la empresa orlando.com y con un seguro a todo riesgo, mejoramos el coche solicitado, así como le lugar de devolución que también abonamos aparte, y que en la web de petición no podíamos determinar

Reviewed: December 25, 2019

Easy going, good communication, the only little problem is the meeting point at Tenerife North Airport isn't the easiest to find, but everything turned out well after that.

Reviewed: December 13, 2019

Good services

Reviewed: May 20, 2019

The car exceed my expectation. The booking process at the counter was easy. Just need clear sign where to get the pick up area at the airport because the representative waited at 2nd basement. It took a while to ask around.

Reviewed: February 27, 2019

Terrible, people waiting 2-3 hours to collect there hire car. Unhelpful staff and no organisation at the collection location. Worst hire experience ever!

Reviewed: February 23, 2019

Good evening, i Made a reservation with you for a car to Tenerife sud for 15 day s. From the confirm that i receive i had a car with Full insurance, and full fuel that i should have to Bring back full, but When i arrived to the agency, After 1 hour that i try to call and looking for the place where they should pick-up us, they told me that i have to pay € 50 for fuel and the guy Was very unprofessional and really rude. And then he told me that When i’ll bring back the car the re is the risk that they’ll not give me the deposit back, because his collegue is really strict. It look likes a threat. I can’t understand what Kind of service you sale. I sue to travel From 25 years also for job, and never ever i had a similar experience. I asked have an explanation about this situation. I pik up the car only because it Was late and i don’t have any chance to go back to the airport. In different case i didn’t pick-up the car and I’ll choose for another car rental. I don’ t want spend my time for bed service and bed person. It’s my holiday and I payed for have a good time here. And actually , at the moment I didn’t have my deposit back yet. Francesca Mastroianni

Reviewed: May 31, 2019

Id like to have my refund because I didn’t take the car, The receptionist came up with lots of fees and also he ask me for £1.000 for deposit, but online the info was totally different ($300 to $500). I paid for extra insurance and he was asking again for more payments!

Reviewed: May 4, 2019

Car was fine. Very disappointed about the extra charge.

Reviewed: March 3, 2019

Inter rent were terrible. Incredibly rude staff. Long wait. We left without a car in the end

Reviewed: March 11, 2019

There were a lot of hidden costs that we were not informed about upfront, including a mandatory €1000 deposit if we didn't pay out for the extra insurance cover, and a €102 fuel deposit (which is more fuel than will even fit in a Fiat 500). Staff also didn't tell us about these costs in one go, even when directly asked 'what is the total we will have to pay'. This created a really negative experience for us and impacted on a lot of our holiday plans. It seemed like this was intentional, a way of forcing people into paying money without giving them the full information in advance, and it felt like we were being scammed. It was also contrary to the information that we received from our broker, Easyrentcars.com, which advised that we could be charged a maximum deposit of up to the equivalent of $500, meaning that we were missold this car hire deal. In future I will avoid Interrent and recommend that others do also.

Reviewed: August 19, 2019

They asked for too much bail, I had to pay more than agreed I was charged for cleaning the car. Never happened!!!!

Reviewed: August 13, 2019

Definitely exceeded my expectations,I got an upgrade to a CABRIO VW BEETLE as they had no mini,s,the desk staff were very professional and helpful .

Reviewed: January 17, 2019

Because I booked through a third party I thought I'd get a crappy car but was thrilled with a virtually brand new Tucson.

Reviewed: April 19, 2019

Our pick-up and drop-off was made seamless by the lovely staff person from Surprise.

Reviewed: February 26, 2019

Es un engaño. Aunque tengas un seguro te hacen comprar otro amenazándote.

Reviewed: January 4, 2020

Off site location.

Reviewed: February 18, 2020

Was a little confused by the email saying I needed an IDP - which I didn’t. Other than that I was extremely pleased with the car and service.

Reviewed: June 27, 2019

Car had a number of marks on it despite it having been recorded as having no marks on it upon collection of the vehicle. We chose this firm for the full to full fuel policy which we followed, but hidden in the terms and conditions was a 19 euro fuel policy automatic fee. This is always charged regardless of you bringing the car back full of fuel. You may as well just add that to the original booking fee. It’s sad that we still have to battle hidden charges in this day and age.

Reviewed: August 23, 2019

Great service, the employee was very friendly and helpful

Reviewed: February 16, 2020

Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

Reviewed: March 18, 2019

CAr was good, the issue is the deposit and the returned documents are not clear. I beleive all was good with my return but until I receive my deposit backI am not sure!

Reviewed: September 26, 2019

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Reviewed: December 9, 2019

Habiamos reservado un Fortwo, al llegar nos lo cambiaron por un Hyundai I10 y al final nos entregaron un Fiat 500 con 50.000 Kms. Nos hicieron firmar una fianzade 1.209 euros que ya nos han devuelto y otrocargo de10,80 euros en concepto de upgrade y cargo de oficina mas impuestos, cosa que no se nos habia advertido en ningun momento.

Reviewed: March 5, 2019

Very bad experience when contacting the counter at the airport. The couple in front of me had the same experience. The woman at the counter even tried to stop us talking to eachother. My papers said: Amount payable at pickup 0€. They charged me, with an unfriendly attitude, extra 28€ in local taxes (they said). They then want me to get an extra inssurance at 190€ (the carrental was 70€ for 1 week). When i said no, they want me to sign some very small written letters legal papers saying i was resposible for everything and the chaged med 1400€ on my credit card. When i recieved my "Alpha Romeo" i thought i had rented i recieved a very bashed VW Golf with very low engine power. It took me some while to inspect the car because it had so many bashes. I found two new ones wich had not been recorded. On my holliday I dreamed of how i would come back and they would find something i missed and then charge me MAX. I considered not using the car on the trip or rent another one because it was too risky to use it. A very bad experience. Everything went well though, but i can still sweat thinking of the bill if i had made even the smallest mistake in the trafic.

Reviewed: February 7, 2019

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!

Reviewed: March 26, 2019

I got the car at night, without inspection damage. The next morning I saw a lot of damages on the car. Bit not all damages were indicated in the contract. So I took a photo of all the damages.

Reviewed: February 17, 2019

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.

Reviewed: January 10, 2020

Very good service as usual.

Reviewed: January 2, 2020

V easy collection and drop off process. Car was comfortable and economical.

Reviewed: February 25, 2019

A little bit curt when completing pick-up process but this may have been just language differences. Excellent when I left my luggage in their office.

Reviewed: February 21, 2020

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Reviewed: August 21, 2019

Horrible, never again. I was pushed into purchasing an insurance worth several hundred euros because I was a female traveling alone-- the gentleman next to me picked up his car without insurance no problems.

Reviewed: February 13, 2020

Bue noches, Tengo problem con Europcar para el impacto que se ve con dificultad en las fotos

Reviewed: January 7, 2020

It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.

Reviewed: September 1, 2019

The only criticism I have is the car lacked power/ under preformed for its size.