I had time ago a bad experience with Drivalia, they gave me a car with a very old tyre, broken in the internal face, that was irreparable, and I was never reimbursed for the cost of a new tyre (used) that I had to buy.
I gave them another chance, cannot complaint about the car, new, but the staff at the check in was apathetic, slow.
Got new car, cannot complaint.