14 Car Rental Brands at Glasgow Airport (GLA)

Reviewed: September 21, 2021

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

Reviewed: October 28, 2019

This car pickup was off site, but the pickup to site was quick. The car was very nice. The checkout did not pick up a very minor dent in passenger door, which was picked up on return. After 5 mins checking their database, it was shown to have been logged previously. But this should have been printed on the initial checkout sheet!!!

Reviewed: September 30, 2019

Not particularly friendly counter staff.

Reviewed: September 27, 2019

Very happy with the whole experience

Reviewed: September 26, 2019

Was as exactly described and spotless.

Reviewed: October 8, 2020

Great service in the Airport at a reasonable cost through the App.

Reviewed: September 2, 2019

Helpful staff

Reviewed: August 25, 2020

I am disappointed with Alamo's counter staff. Even our pick up time was 09:00, we arrived at the counter at 08:30 and we could pick up our car at 09:50! If I would drop off the car 50 minutes late, most probably I would have to pay for additional time. It was pleasure travel and time was important. I will never rent a car from Alamo!

Reviewed: September 19, 2019

Staff is very professional and nice.

Reviewed: February 13, 2019

great service from Alamo around

Reviewed: March 7, 2020

Excellent service from friendly and educated staff

Reviewed: October 27, 2019

Car was nearly 3 years old and dirty

Reviewed: September 1, 2019

Great option to upgrade and brilliant service!

Reviewed: August 26, 2019

We realised that a fiat 500 was too small so had to upgrade to a vw polo which was fine. Pity there was no gps built in but that’s being a bit picky. I used my phone instead.

Reviewed: September 4, 2018

Dislike: Took to long to hand the car back

Reviewed: October 16, 2019

did not realize how expensive insurance would be.

Reviewed: September 9, 2019

Good afternoon. This is sent to Green Motion. And I'm still awaiting to recieve my deposite!. Dear lady/gent, To rent a car from your organization (Glasgow), was the worst experience ever in 30 years of rental cars around the globe. 1. Cost us 3/4 hour to get a pickup from the airport (is 3 minutes’ drive to rental station) 2. When we arrive, the following discussion started a. We do not accept AMEX, so this is a problem.!? I paid via Easy rent by AMEX b. Only solution to take a full insurance with roadside assistance plus, which costed more than 300 euro. And then the accept a European Bank card!? c. Also, a deposit was needed and I’m still waiting to get this back! 3. Cars that we receive; (we order a XC60 or similar) a. Peugeot 5008, nice car, but when we start the car, we mentioned a flat tire b. BMW 2 series (not similar), after 1 mile on highway, again flat tire • After 2 hours waiting on the highway, truck pick us up (and discussion started were to go, because he was ordered to go to BMW. Stupid discussion because we like back to the rental office. c. Then we receive a Kia Sportage (not similar car) • After 40 miles message, petrol empty. I thought failure from office and tank the car fully and also when I brought this back. This, because it’s a normal procedure (I Thought) d. We brought the car back, and ask about this issue, and discussion start about this. Explanation was, that they had now license to fill the cars, and even when he was empty, they give you (me in this case) a jerrycan to get some petrol from petrol station. Believe me, I rent a car almost every week, and never had an experience as this. Unfortunately, I see that my next booking is also (via Easy rent) with green motion but will be the last one. So, question now is, how to get my deposit back? I hope you can explain this all!? Arthur Poot +31650216722

Reviewed: August 24, 2019

The person who gave me the car upon pick up was very rude. They should improve their employees customer service.

Reviewed: August 21, 2019

Car was not the model was hoping for but it was suitable for needs.

Reviewed: August 19, 2019

Car was great value. Personally no issues, however many other customers had multiple issues and at one point counter staff were shouting st another customer.

Reviewed: October 13, 2019

Very good! No issues

Reviewed: August 11, 2019

The car was not a caddy but was the equivalent. The insurance, which is not really an optional extra, unless you are happy to pay the ridiculous excess fee, was also £20 per day, making the overall price absolutely overpriced. It should be included in the price really, buy I don’t expect this feedback will make the slightest difference to their policies. The customer is always going to pay out over the odds as competition in this market does not favour the customer but the businesses.

Reviewed: August 1, 2019

The van was great, would have preferred a car but these weren’t available on booking.

Reviewed: July 16, 2019

Signs to rental cars at Glasgow airport are small and confusing.There is no signage at all over the pick up building, nor arrows if arriving by car.Apparently that has to do with airport.

Reviewed: May 4, 2018

Like: Drop off in Inverness wasn't at the Airport but a shuttle bus was supplied, nice clean car and Glasgow sales staff were excellent

Reviewed: October 10, 2019

I ordered a Range Rover (Luxury SUV) and got a Mercedes CLS. Good car all the same.

Reviewed: September 16, 2019

Counter staff were excellent to deal with. They had a little problem with the computer program when picking up the car. We had a little problem finding the road to drop off the car.

Reviewed: September 9, 2019

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

Reviewed: May 19, 2019

Poor quality car albeit it new, incomplete booking process requiring counter time, no pick up at the airport, phone number given by call centre was incorrect, ripped off as usual with car insurance, since paid twice.

Reviewed: April 24, 2019

The car and team were wonderful. However I received no instructions on where the pick up point at Glasgow Airport was. This was not with the other hire car providers and away from the main terminal, requiring a shuttle that I was not informed about. Additionally there were no numbers for the Glasgow office itself, only a central office which was based in London. This made the pick up a little frustrating. Once located, the dropping off process was much smoother.

Reviewed: May 16, 2019

I spoke with 2 different persons at Customer Services and both were extremely helpful and resolved my query promptly

Reviewed: March 13, 2019

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!