11 Car Rental Brands at Inverness Airport (INV)

Reviewed: October 29, 2022

Very pleased with the service, staff were very accommodating, polite and helpful, the car was rented at a very reasonable price, and the car ran perfectly without any issues. What’s not to like

Reviewed: August 18, 2022

The staff at the airport is very friendly and knowledgeable. On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help You cannot beat the value of a smile when arriving into a new place.

Reviewed: April 19, 2022

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

Reviewed: October 7, 2021

Customer service was excellent - very fast & efficient

Reviewed: August 11, 2020

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

Reviewed: January 29, 2019

Very good service, but I do not understand how the category of car was different from that booked.

Reviewed: July 19, 2022

The car was brand new and maybe a bit of an upgrade for us...it was a pleasure to have such a nice car on our vacation.

Reviewed: October 4, 2021

The car provided was an upgrade on the booking due to non-availability of the booking. The car was also brand new so obviously in pristine condition! 20 minute wait for the counter but once we got served, the process was less than five minutes.

Reviewed: September 28, 2019

Van in very clean condition staff very helpful easy pleasant transaction

Reviewed: July 20, 2019

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

Reviewed: July 12, 2019

Yes. Great van

Reviewed: September 15, 2019

I had to pay two lots of insurance as the one I booked with Easyrentcars was claimed as invalid by Europcar so they made me book their insurance too. I have raised a claim with your customer support department

Reviewed: August 31, 2019

All good so far.

Reviewed: July 31, 2019

The car was perfectly sized. Pick up and drop of was very easy and took an acceptable amount of time. The car was incredibly economical on fuel consumption. I think my only niggle was that the car was very under-powered.

Reviewed: September 9, 2019

Quick efficient pick up, free upgrade on vehicle and friendly service

Reviewed: May 30, 2022

Fantastic friendly service and great car.

Reviewed: August 19, 2020

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

Reviewed: June 6, 2019

The picture of the rental was a van and the vehicle type said it sits 7 or more, to all of us we were getting a van, thats what we specified. When we got there they gave us a SUV with a single flip up seat in the back - NO ROOM FOR LUGGAGE and WOULD NOT FIT 7 ADULTS. We had to rent a 2nd car just to fit everyone and the experience was horrible, she didn't know how to fix the problem or how to rent a car at the counter. We had to rent another one online and wait for the reservation to come through to Alamo's system. We were there for 2 hours trying to fix this, it was insane and in the end nothing was complimentary or even reduced in price - total scam, very unhappy with all of this.

Reviewed: June 4, 2019

This experience was excellent and will definitely use and recommend your company thank you.

Reviewed: April 25, 2019

No problems, great service

Reviewed: December 16, 2019

Fantastic staff. Highly commended.

Reviewed: October 3, 2019

A overall good experience

Reviewed: August 25, 2019

I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service. Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.

Reviewed: August 20, 2019

The car was exactly what we asked for and was brand new (15 miles on the clock)

Reviewed: July 14, 2019

The car ran really well and I enjoyed driving it a lot. James the agent we met with upon car Pick up was so helpful and informative. He gave us lots of very useful information. The whole experience was terrific!

Reviewed: October 10, 2019

I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....

Reviewed: September 20, 2019

Not impressed going through complaints procedure

Reviewed: August 30, 2019

a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints

Reviewed: August 5, 2019

Staff were great. Although the vehicle delivered was a lot larger than I had booked it worked out well for us.

Reviewed: July 22, 2019

Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.

Reviewed: August 16, 2019

Fine

Reviewed: July 10, 2019

Everything was great and smooth!

Reviewed: June 29, 2019

The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!

Reviewed: May 23, 2019

All good.

Reviewed: June 2, 2019

Needed the PIN clarifying on return.

Reviewed: August 7, 2019

The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

Reviewed: September 16, 2018

Like: Best car we used for touring the beautiful scenery of Scotland. Very comfortable drive and helped enhance our experience.
Dislike: Waiting to pick up car upon arrival, it was very crowded.

Reviewed: September 8, 2018

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.