12 Car Rental Brands at Bristol Airport (BRS)

Reviewed: March 16, 2020

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

Reviewed: January 31, 2020

friendly and efficient staff

Reviewed: December 12, 2019

It Could be the registration, they have allready our registration.......

Reviewed: October 10, 2019

Very helpful, the usual add on’s with insurance, my mistake in not noticing there was a mileage restriction but fortunately we were not traveling that far and didn’t exceed it. Car was great

Reviewed: September 18, 2019

Simple, efficace et sans mauvaise surprise

Reviewed: February 29, 2020

Excellent

Reviewed: July 15, 2019

Excellent and enthusiastic counter staff.

Reviewed: June 26, 2019

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Reviewed: May 9, 2019

The car had a very bad creaking noise on the steering wheel

Reviewed: May 1, 2019

All good.

Reviewed: February 25, 2020

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Reviewed: January 16, 2020

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

Reviewed: August 15, 2019

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

Reviewed: July 25, 2019

Tried to discuss issues but they just were not interested! Only after I lodged negative feedback did they want to discuss - sorry - too late! Never will use again!!!!

Reviewed: June 26, 2019

staff were really excellent and the process smooth. The pick up was about 8 minutes walk form airport - and was told shuttle would take 15-20 mins to arrive so maybe not so good if mobility problems

Reviewed: January 16, 2020

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Reviewed: July 24, 2019

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

Reviewed: August 24, 2019

Happy with car, counter staff very helpful and overall experience very good.

Reviewed: August 5, 2019

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

Reviewed: July 28, 2019

The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.

Reviewed: July 17, 2019

Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.

Reviewed: July 10, 2019

Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.

Reviewed: August 23, 2019

Super helpful and informative. No messing around. Very friendly staff.

Reviewed: July 24, 2019

Took over 90 mins to make booking, no prior notification that DVLA code required, wrong name on booking - a nightmare.

Reviewed: July 3, 2019

Had a upgrage to an astra which made the difference.

Reviewed: May 31, 2019

The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.

Reviewed: February 12, 2019

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.