CAR RENTAL REVIEWS ON ROUTES IN VANCOUVER

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

Horrible wait for shuttle at airport (40 min) Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned. Staff were not friendly and not enough of them clearly.

This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

The car was poorly cleaned. Don't think the inside windshield had ever been cleaned as it took me 30 mins with windex to get the film off. Spilt milk? in the cupholders. Very slow at the counter for pickup and drop off. Not a convenient location. Service and response around damaged window poor. Why should I pay 25% on top of paying for the window repair, contract poorly written

The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.

it was excellent experience.

quite a good deal and easy and good service.

Although very busy the staff was excellent in maintaining a constant flow.

Better info on pick up location at the airport

The car wasn't the size we ordered but that was OK the car was flithy it hadn't been cleaned since the previous hirers there was a lot of scratches and a serious bump on the wheel which I don't think had been inspected

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

The wait time at the counter was more then 2 hrs

Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.

Waiting time for shuttle to and from airport was a long time

The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.

Nice website with all required information at one place

Waiting in Vancouver is terrible, we waited 90 minutes to get the car, while people behind us may have waited even longer time. Insufficient staff at the office as well as in the parking lot. The gasoline tank was not filled after previous rental,.

Si on respecte les consignes préalables, la location se fait sans souci (surtout pour la clientèle canadienne et américaine). Le véhicule qui nous été remis était très récent (2019) et le modèle le plus équipé (Nissan Rogue SL AWD) ce qui a fait notre plus grand bonheur. Prix très avantageux. Le seul bémol est que le véhicule nous a été remis sale. L’extérieur a été rincé tout au plus et il restait des objets des locataires antérieurs dans les espaces de rangement (appui-bras et coffre à gant). Je relouerais avec eux sans hésiter.

Très satisfaisant. Il faut lire les petits caractères mais sinon tout s’est bien déroulé. Les rabais applicables ont fait diminuer le prix et l’instrument de garantie de prix est intéressant. Multiples façons de sauver de l’argent et d’avoir des récompenses.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.