HERTZ CAR RENTAL REVIEWS IN MEXICO

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

I costi non erano quelli descritti nel processo di acquisto. Esperienza da considerasi come una truffa

They told me that all the coverage y had with EasyRentCars it didn’t work, so I had to pay doble for the coverages.

Is ok

Hertz made Me wait for 20 mins to be serviced, gave me a Micra basic car although I paid for a better car and I had to spend 20 mins registration and waited 40 mins for my car after in the 35+ degrees

insurance polcy is very unclear

Très bonne véhicule. Pourtant, à la réception, il y avait trop d'attente pour finalement recevoir la véhicule et il y avait des charges surprises (frais excessif pour 2e conducteur et dépôt pour essence--le dépôt était remboursé à la fin).

Très bonne expérience pour trouver une bonne véhicule à un bon prix.

Had to change the car as the sliding door cable kept getting stuck in the door at the pick up point...

el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto. Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...

Todo perfecto. Sencillo, rápido y muy buen precio.

Todo muy bien, solo las llantas del vehículo estaban un poco gastadas

The car was an older Polo with dents and bruises. Not a mid size car. The rental company did charge us more than the actual rent for an additional driver. Rentover 30 days was not possible. We had to return the car and exchange it to another on day 30 for the last 12 days. Overall the transparency of hidden/additional cost should be improved. But in comparison Hertz was still the most affordable just more than double than was was budgeted.

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

Rented a minivan, paid for a mini van, got a subcompact for 7 people. Atrocious.

This was a horrible experience and I will never use Hertz again. Upon arrival at the counter late at night with a 1 and 3 year old I was advised that they didnt have our vehicle stating the person before us didn't return it. I specifically rented a van and paid extra for a car seat because of the size and young ages of my family members. Not only did they not have my vehicle but they made no effort to provide me with a replacement of any size. 8pm at night, in a foreign country, with young kids and was not offered any sized car. Instead I was forced to go to one of your competitors and had to pay significantly more for a small compact car which didnt fit all our luggage and had no car seats for my children. I have never been so dissapointed in a travel supplier and I'm a corporate event planner who deals with multiple travel suppliers a day.

Le délai pour prendre la voiture a été trop longue. La personne que m'a donné la voiture a été trop insistente pour que je prendre une assurance additionnel.

Excelente plataforma de reservations.

Had a long wait to collect the car from Hertz standing in the queue with up sell to go premium and jump to the front. Tried to sell additional insurance to me using scare tactics despite explaining I had an annual policy covering the excess and didn’t want it. Car was clean except on front where washer fluid was probably spilt during a top-up. Taking photos of the condition of the car and emailing to the customer is a nice innovation by Hertz. Car was problem free throughout hire. Dropping off the car was super easy and quick. If only the collection could be like this.

Simple and efficient booking. I have used before and will use again.

Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was overcharged. Hertz ended up refunding me for upgrade. However, I was still charged for taxes which was all included via my voucher. Terrible business.

Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever

Had to wait long time as or was verf busy. Think toon tot al 1.5hrs. Also the requested dodge journey was not available. Got toyota avensis type.

Quicker service