CAR RENTAL REVIEWS ON HERTZ IN ROME

Car was good but had problem with it constantly turning off. Also the windscreen washing liquid container was empty

Good platform. Good price

The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone

Easy to use.

I was by myself and two kids on a late fly , we were very tired! Staff did not give us any stress and waist of time

Easy to use Easyrentcars platform.

Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.

Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.

Great price, quick and easy booking process.

The car is very good condition. We got updated for free. Staff is nice but a bit hard to find the rental office in Rome city center.

I got the cheapest price from here.

Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...

Like: I got an unbelievably low rate through easy rent cars.com and the car was almost exactly what we wanted.
Dislike: The horn in the car didn’t work and in Italy you definitely need a horn. The car company REALLY REALLY should give EVERYONE quick briefing on driving in Italy (ZTL zones, camera surveillance and ticketing, etc) even if it’s just a 3x5 size explaining in the drivers language what mostly is different in traffic laws for Italy. It could even be written by former car rental customers.

Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.