Like: Great service and friendly staff, did not take long to go through all the paper work.
I really enjoy car’s sports mode Dislike: The car is too light, you get this feeling like your car is slower than the others and you might over speed limit sometimes
“Very good rent for pick up in airport and drop off in perth city”
About Europcar:8.2/10
Like: the car match to my request. Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car.
The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
Like: Efficient and friendly staff, great vehicle Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
Getting the paperwork done was very quick and straightforward. Car delivery to the pick up point took 10-15 minutes longer - but the counter staff kept me appraised of what was going on.
“Car was dirty and damaged, with head-rests missing; customer service little responsive & not helpful”
About Europcar:6.0/10
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition. Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked. Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
The car was very expensive. Taking a longer period (2 weeks) we thought we would get a better deal.
The insurance they tried to sell us at pick up was also grossely overpriced.
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R.FONG CHUN YONG
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View more >Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk
N.TeWhau
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View more >Winter
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View more >Dislike: The car is too light, you get this feeling like your car is slower than the others and you might over speed limit sometimes
Tom Tong
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View more >Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Goh
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View more >J.Khor
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View more >Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
S.Barker
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View more >A.Achenbach
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View more >E.Wong
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View more >A.MOKHTAR
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View more >Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Z.Izzuddin
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View more >K.aw
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View more >M.Zunaidak
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View more >Dislike: nothing
K.AZIZI
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View more >Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
M.Sedwell
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View more >C.Ang
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View more >Car Rental Brands Ranked In Perth
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