CAR RENTAL REVIEWS ON APEX AT CAIRNS AIRPORT, CNS

Like: Nice car, friendly and efficient service.
Dislike: We had to wait until the next morning after arriving because there was no after hours pickup.

Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost. Great car as well.

Simple to use and great prices, very happy.

Hassle free booking. No time wasted waiting around. Very efficient

Very easy to use

We waited for 20 minutes to get our car. Return was quick and easy. Service was great and friendly staff.

EasyRentCars was easy to book online and we had no extra costs to pay. Will use them again next time.

Like: Happy with the service
Dislike: Nothing

The booking was upgraded to a Hyundai i30

The Car was as good as new. The staff especially brooke and the drop off driver were really great. Awesome customer service. Will book them for next trip and recommend to others

Car we got was very old and we didn't like the condition of the car. Drive of the vehicle was not good either. Baby seats we got were in terrible condition, very dirty. However very spacious car, seats were in good condition.

Car was great

Wasn’t clear if I could get a further price reduction if that was the purpose. Felt overloaded by emails n wen I thought I could get a further discount it led me everywhere but there.

All excellent hardly any waiting time, free uograde, excellent service.

The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.

Car service was good. Price was competitive I would use the service again

The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.

Car was better then expected!

rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!

Like: Heritage walking and train
Dislike: Very touristy.....

Great staff in cairns office

Apex were very good No complaints at all

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.