GREAT RENTALS CAR RENTAL REVIEWS

better than expection

I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!

You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.

All good

The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.

The website and app is easy to be understood. But the coupons seem useless, because of the high caterias. And I don’t know how to refer it to my friend to get the bonus back, difficult to find the instruction.

The staff and the people are very good and friendly at great Rentals’s ..

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Responded to our follow up email in a timely manner.

The team were fantastic and friendly, prompt and responsive. Paper work and official things upon pick up were less than 10 minutes and they picked us up and dropped as back at the airport for vehicle pickup and return. Thank you so much Great Rentals for a fantastic experience at the cheapest rate on the market. Your vehicle had less than 2000km on it and was in immaculate condition. What great service!!!!! 10/10. Thanks again, Ryan

East booking process and clear instructions and paper work. A great online service. Thank you Ryan

The customer service at the pickup was excellent.

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Lovely people. Easy and efficient. I would hire from them again.

Fine platform. Not all info correct on site eg hire if booster seat only cost $30 not the $65 quoted on site.

Great car. Very spacious

Seamless processes

Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.

I was offered alternate vehicle

Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.

Brand New car, perfect condition, good tyres.

Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.

Easy booking, quick pick up and drop off at the airport. Great value for money.

Very old car. Had over 100k Kms on it.

V minor scratch on car was blamed on me, and they took my bond... Don't use these guys

Bargain !! They rent me a brand new corolla & staff Loc are very nice & helpful

Easyrentcars.com let me get a best price to rent a car.