Yes Rentals provided an excellent service. I supplied all information needed prior to arriving, so my pickup and drop off was seamless and very efficient. I will definitely use them again next time.
About QEEQ:10.0/10
This booking platform provided an excellent service and meet all expectations.
I was picking the car up after hours, and the instructions given with the booking listed the wrong shuttle company to contact. The one listed had lost the contract quite a few months previously. YOU NEED TO UPDATE YOUR INSTRUCTIONS. The shuttle company listed was kind enough to drop me at the correct place, but it did take a while to get to the car.
The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.
The car was impeccably maintained and very clean. It was however a 2007 model vehicle. I wasn’t aware of this during the booking process. No problem, but I would have preferred to have been aware of this.
About QEEQ:8.0/10
The login process using apple sign in does not work every time.
The guys from Yes Rentals do their best to make rentals as quick as possible. The car was clean and tidy. We enjoyed the service provided by Yes Rentals.
“Didn't realize I was renting such an old vehicle”
About Yes Rentals:6.0/10
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
About QEEQ:8.0/10
The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)
They charged me $250 for a minute (less than 1mm) chip on the windscreen that I don't think I was responsible for.The car was quite old 130000klms on the speedo. There were several other minor chips on the windscreen, I don't believe it warranted any attention.
Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
Car was old but fair value for the cost.
Very friendly and helpful staff.
Delay picking up while issue with another customer was dealt with by the sole staff member.
About QEEQ:8.0/10
Impressed with low rate.
Easy to navigate search and hiring process.
“First time used Qeeq, experience was nice, it can be better if the Qeeq talk to Yes & get compensate”
About Yes Rentals:6.0/10
I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Paul
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