CAR RENTAL REVIEWS ON FOX RENT A CAR IN LAS VEGAS

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.

I don't undertand why they are renting specific cars online and when you get to the location they only have 2 kind and on top of that, the cars were all scratched with hits all around. The counter person was rude and and even got attitude after you reject their insurance or any other things they sell.

All great

The Fox salesman did try to sell us a lot of stuff that we did not need. He tried to sell us the upgrade for an additional $375.00. Then when there was only one full size car on the lot, they gave us a "roomier" SUV.

Easyrent cars gave us a killer price and i will use them again if at all possible. Good Work!

The counter staff was very nice and very helpful. I did not receive enough information about the tolls, how to pay them on time, the website to pay them on time, how to avoid penalties and fees in California, when I found the page were only 5 days to pay them, now I will have penalties and fees for this, When I delivered the car I asked about this concern and nobody knew anything about this and they called the supervisor and he didn't know how to give me an appropriate answer and he wasn't helpful nor nice, he was rude and I got angry for this, I delivered the car on saturday 20th. the insurance was other problem, I booked online the car and I paid the insurance of $ 120.75 and when I rented the car, I had to pay for another insurance because that did not serve me and I claimed to cancel with that company and they refused to refund the money. On the other hand the car was in perfect condition I'm very happy with the service.

Waited 2 hours to get the car. Tires were marginal. Had to take 2 shuttles to get to the Fox Rental Center.

Easy to maneuver through the process.

No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.

Fox facility location is very remote from the airport. Took 2 shuttles each way, summing up to a lengthy and not most convenient process (especially compared to better options in a similar price).

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.

The pick up was slow from the start. 2 connections by shuttle just to get to the facility. Check in line wasn’t very large but it took a considerable amount of time to check in each person. Car was not cleaned prior to us using it. Upon drop off had we not taken a Lyft from the location. We would have missed our flight home. Shuttle took 45 minutes before we decided we need to take alternate transportation back to airport. Not sure how long it actually took it too arrive. And that’s not even including the line we would have had to wait in to confirm our payment to cash as requested when we put down our CC as a hold.

Car was showing require maintenance again and again . Counter staff sold insurance to us by telling it is compulsory . Even hard selling of buying fuel from them was done .

I’m asking for refund because they changed me again and I got lower class car!!!!

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️

Took the car back and waited in the hot sun for about 45 minutes for the mechanic to fix the key fob. He fixed it temporarily and the back cover and battery fell out of the fob, broken key fob. Wouldn’t rent from Fox again.

The manager was rude and after waiting over a hour. Told me the car was canceled. But they had a car for 100 more. I notified them a time before about being late they told me I had 24 hoursk

Excellent car excellent customer service. Real easy to get to

Would not rent a car from your website again

Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.

Staff was very friendly but I was charged $111.00 fuel surcharge and now I'm waiting for a credit. Make sure you read your receipt before you leave counter. Just in case.

Pick up took a long time. They could have more counters open when the que gets long.

Car was in bad shape, damaged and dirty. Tried to point it out to the rep as exiting the gate and was met with “let me do my job!”

Car was not safe, A lot of shaking.