CAR RENTAL REVIEWS ON FOX RENT A CAR AT SAN FRANCISCO AIRPORT, SFO

Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.

Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.

counter staff getting the car was fine. Dropping off the guy was rude and didnt listen to anything I was trying to say.

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.

Car didn’t start had to put it in gear to start it.

1. There is a exactly 5 people ahead of me and it took more then 1 hour. 2. 3 hours of window from the booking time and u wasted 1 hour standing in que. Fox rentals need to work on this. 3. Vehicle cleanliness need to be improved. 4. They always charge roughly 20$ more then the actual booking price. Some airport fees n all. Good thing is : 1. Fox rental car provided cheaper price compared to other rentals. 2. I got a bigger vehicle then what I booked.

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!