We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.
About QEEQ:8.0/10
We'd have liked more clear understanding that we were booking through a third party...
Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.
We were unaware that MODE was not located at the airport, so we ended up getting a taxi which cost $20 to the location. We hadn’t realised that they were waiting for communication from us so they could come pick us up. I’m not sure if this communication issue was a mode or EasyRentCars issue. Would have been good to know they offer airport pick up before hand. The car was in quite worn shape but for the price it wasn’t bad. One hub cap came off the wheel because they were all held on with zip ties. We also found the car struggled up hills. We didn’t expect much because the price was so cheap though.
The lady that dealt with us when we arrived was excellent though, she was really helpful and kind, so that was the best part of the experience.
About QEEQ:10.0/10
Everything was fine, except for the fact we didn’t know we could be picked up from the airport by MODE.
Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.
The lady on pickup was unhelpful, and looked like she didn’t want to be there. The man on drop off was super lovely. But we wouldn’t use them ever again.
About QEEQ:10.0/10
Didn’t tell me there would be a $3000 bond until AFTER the booking was made. So I couldn’t cancel and get money to rebook somewhere else in short notice. Price of car hire with insurance ended up being twice as much as expected, and we were left with no other option but to continue with the booking upon arrival.
One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?
The car was old and not well kept. When requested to change the car we were told bluntly that this was the only one they had. We could see one more better looking vehicle but we were denied saying that it was already booked inspite of noone there to pick up the vehicle. Very disappointed by the staff and the way we were treated.
Car has some slight damage but otherwise fine.
The Yaris is small as I expected but quite adequate for the two of us.
The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often.
Service very friendly.
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Erin M
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