The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.