CAR RENTAL REVIEWS ON EUROPCAR AT CATANIA AIRPORT, CTA

Like: The timing spend on dropping off the car
Dislike: The staff at the counter get upset when you don’t want to accept to upgrade the car or you told them that you have insurence alteady

voiture prêtée quasiment neuve. Bon service EUROPCAR (agents aimables et attente raisonnable). Cependant il a été difficile de trouver le comptoir de location et le lieu de restitution du véhicule (mal indiqué).

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct

Car was full of white waterspots and the front was not cleaned well. Although with only 3900 km on the colck had many scratches especially the interior. There was some rattle from the undercarriage of the car as well. Otherwise ok. They did not specify where to dropoff the car (what lot number to be parked in). It would help if there were any sighs at arrival hall where their office is, since it is in another building on the other side of the airport.

Hopeless dropping the car off, we just left it in the end. We had an issue with the first car and we had to get a taxi 1.5 hours back to the airport to pick up a replacement!

Nous n’avons pas eu l’automobile demandée. Très long pour récupérer la voiture.( 2heures ) Impossible d’avoir quelqu’un au téléphone.