good

Budget charged me refueling even though I opted for pre-paid fuel which required no refueling when returning car. I wrote in to Budget, case no: KMM2060088V18784L0KM to enquire and was informed that the extra amount of about AUD$300 was due to refueling charge. I then explained that I was not required to fill up and provided the rental document and rental brochure as evidence. Budget did not reply and further requests for clarification were not responded to as well.

very good service

give more coupon and promotion

車を借りたときに傷などを自分でチェックする。メールを会社に送って、その返信がなかった。返却したときに、傷について聞かれたので、送ったメールを見せたら無事に返却できた。 カーナビをお願いしたはずだが、ついていなかった。グーグルマップを見て旅行中運転した。

予約はスムーズでした。

It could be better if pick up location is described better. It says inside airport but it's actually outside the terminals across the parking lot.

Would be great if requests such as car seats can actually be confirmed instead of saying it's just reserved.

Like: Smooth overall procedure
Dislike: nothing