Good rentcar

The portal was fine...Advantage is a disaster os a rental company ...but their fees are decent..

Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.

Car was what was expected counter staff were friendly and easy to deal with, better than other car rental experiences.

Like: I received a upgraded vehicle and was able to fit all my grandkids in it
Dislike: It took over 2 1/2 hours to checkout

Dislike: No receipt for billing when I checked in the car. Said it would be mailed to me. So I had no way to check the billing and accuracy.