CAR RENTAL REVIEWS ON ADVANTAGE IN HAWAII - MAUI ISLAND

The pick up and drop off was dismal

Had to accept a different car or wait. They just moved in to facility the day before. I already told you the staff was good b.

Interesting in customer service from Oahu to Maui. Great service, quick and a nice car. Maui was a very long wait time to get the car which was too small for 4 people and bags, staff wanted another $200.00 for something bigger. Not sure if I will rent from them again

マウイでのレンタルでした。 お願いした通りの車で、良かったのですが、室内の清掃がイマイチなのと、フロントガラスに油膜がビッシリで、雨の際、非常に前が見辛く、あのままでは危険だと思います。

予約はスムーズでしたが、窓口は結構時間が掛かりました。

i booked toyota but nissan was allocated. and windows and door lock were manual, not auto, amazingly oldfashion. the received car has scratch at my receipt but car document didn't have record of damage, that will trigger trouble on late upcharge by non responsible damage. also check in took quite long time, many people waiting 30min or more..

booking was easy.

Good

Good

Best

Best

Brand new car (less than 400miles on the odometer). Great car. Roomy. Quiet. Good fuel economy.

AWESOME value... Nothing else close.

It took a long time to get the car, but the process ended up being really easy.

no person at check in. had to flag down another employee to find checkin. but not around so person decided to take car in. i did not like them charging deposit when renting. thrifty would just put a hold for deposit. i still have not got back my deposit!!!!!!!!

thanks for offering reasonable prices.

とてもスムーズ。フレンドリーなスタッフばかりでした！

最初は、こんな安いの本当に平気かな？と思ったけど、簡単だったし、本当に手続きもしっかりされていた。

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

more people checking in

Excellent

Excellent

4 minutes delayed charge 1 day rental. I never rent vehicle from Advantage.

Awesome... I will shop rental cars again..

Very rude man at counter, tried to put the fear of God on us to purchase even more insurance, said the additional insurance we purchased from your company was no good and our own insurance with very high liabilities was insufficient for Maui. Will never rent from them again.

Hello, overall not a bad experience. However, we had cockroaches in our car! It was loaded with insects. Had to call CS and replace the car. CS has not instructed us properly and we had to wait in pick up line again. Super inconvenient! Apparently this is very common for Maui, as they were not surprised at all. Second vehicle was clean and better in general as it was brand new. Greatly appreciated manager’s help who was in charge on June 28 closing time. There should be some sort of a bag inspection after each drop-off. Please take into consideration as this might affect your business as well. Regards, Alexey

The queue to pick up our car was over an hour wait. The staff at the counter were not friendly at all, very pushy on up selling insurance despite having full cover already - they use scaremongering tactics. Also they tried to give us a smaller/cheaper car than we booked. After I complained and showed my booking confirmation, they finally honoured what I paid for but told me it was technically an “upgrade”. Would pay the extra money and hire a car from a more reputable company so you can at least relax and make the most of your vacation in Maui, not worry about whether you’re going to get stung with Advantage additional charges on return!

Easy to book and compare.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.

Great service for an incredibly low price. I will use again.

Great at finding the best deal possible.