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Average rating on Firefly at Naples Airport: 7.0 /10

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Economy | Ford Fiesta or similar
Reviewed: Sun, Feb 9, 2020
About Firefly: 10.0 /10
Got a citreon C3 great little round around for the Amalfi coast hills.
About QEEQ: 10.0 /10
Great Service

Georgi Mateev

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Full Size | Ford Fusion or similar
Reviewed: Sat, Oct 12, 2019
About Firefly: 8.7 /10
All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.
About QEEQ: 10.0 /10


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Full Size | Ford Fusion or similar
Reviewed: Wed, Oct 9, 2019
About Firefly: 5.0 /10
I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.
About QEEQ: 7.0 /10


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Full Size | Ford Fusion or similar
Reviewed: Thu, Aug 15, 2019
“Car size not what I booked. Car in BITS. Every panel damaged. Engine light keep coming on. So didn’t”
About Firefly: 5.0 /10
Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN
About QEEQ: 8.0 /10


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Full Size | Ford Fusion or similar
Reviewed: Mon, Jun 17, 2019
“No assistance!”
About Firefly: 8.7 /10
Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.
About QEEQ: 10.0 /10


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Full Size | Ford Fusion or similar
Reviewed: Sun, Jun 9, 2019
“Avoid like the plague”
About Firefly: 4.0 /10
The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again

Hammy hamster

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Full Size | Ford Fusion or similar
Reviewed: Tue, Jun 4, 2019
“First class”
About Firefly: 9.3 /10
Service was very good counter staff was professional and friendly
About QEEQ: 10.0 /10
It all went very well no problems at all


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Mini | Toyota Aygo 2 Doors or similar
Reviewed: Mon, May 27, 2019
“I felt ripped off and taken advantage of by Firefly.”
About Firefly: 2.7 /10
Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.
About QEEQ: 8.0 /10

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Economy | Ford Fiesta or similar
Reviewed: Fri, Apr 19, 2019
“Terrible and put a dampener on our trip away.”
About Firefly: 7.3 /10
Dealing with the counter staff was a terrible experience.

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