Europcar Cairns Airport car rental experience

Great car. Good explanation of insurance.

Great value

Like: Best value for money and no problems
Dislike: Nothing

Like: Location is perfect. Staff was friendly and helpful.
Dislike: Make sure you buy full insurance with easyrentcars because it much cheaper than buying with Europcar. Ensuring you arrange additional driver if you need with easyrentcars also. We checked with Europcar directly on phone before booking through easyrentcars and staff refused to add my partner as another driver if he does not have credit card. He advised the staff we had done it before without credit card if he travel with me who has credit card. The staff insits he still needs to have credit card or go back to rent a car with the previous company where they allowed. Then we booked everything with easyrentcars with additional drive, full insurance. Everything went smooth at the pick up point. It is a best price offered by easyrentcars and the website help to bring the smooth and excellent experience. Thank you easyrentcars.

Like: Staff were very helpful, efficient and offered a free upgrade

Like: Near new Nissan X-Trail. Very comfortable drive
Dislike: Slow service when picking up - thankfully not a long queue