Only concession was to half sat nav fee when dropped off car it was difficult to get that The agent

Sehr zufrieden, war ein ganz neues Auto.

Die Mitarbeiterin bei der Abholung war echt unfreundlich. Wahrscheinlich, weil unser Englisch nicht so gut war, hat sie uns die ganze Zeit versucht ein anderes Auto und zusätzliche Versicherungen anzudrehen, obwohl ich mehrmals gesagt habe, dass wir alles genau so wie in der Buchung lassen wollen.

Ich habe schon mehrmals bei BUDGET ein Auto gemietet, danke.

Unfortunately the front window already had a broken spot which extended during the trip. For Budget it would have been cheaper to repair that in the beginning. Now I assume they must replace the front window ^^ Besides that the car was awesome =)

Great platform.

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Everything worked smooth.