Office easy to find, collection fairly straightforward. Car pretty new so very nice to drive.

Nobody at the rental counter when arriving and door locked. Tried calling the two phone numbers stated on the door, no answer. Went to the garage and was disrespectfully met. Waited till the delivery guy went to the third vehicle without looking at me. He said I had to repass by the counter, his colleagues had said I could wait wherever I wanted. Had to wait for two persons at the counter… Lost an hour at the pick up.

Voiture conforme à celle réservée, propre, rien à redire, la personne qui nous a reçue à la remise des clés est sympathique par contre nous sommes passés par Easyrentcars et cela ne plaît pas vraiment au personnel ( 1 en particulier particulièrement désagréable ) attention difficile de changer l'horaire de prise en charge en cas d'imprévu... Il faut annuler et refaire une réservation sur le site Easyrentcars, car Enterprise ne veut rien savoir. De plus insistez pour que le plein soit effectué avant de prendre la voiture, nous avions insisté sur ce fait car le plein n'était pas fait à la prise du véhicule.

site facile à naviguer à réserver avec des rappels de mails réguliers, très bien.

Max sped us through the process from the welcome desk to showing us the car. HE PRE-EMPTED ANY QUESTIONS WE HAD AND MADE THE WHOLE PROCESS SEAMLESS. Particularly liked the way he showed us the size measuring card for bumps and dents that would count or not, and also appreciated the lack of hard sell trying to make us upgrade. A terrific experience!

Very clear interface on Easyrentcars, enabling a quick booking process.

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

Very good attitude from the team