CAR RENTAL REVIEWS ON ENTERPRISE AT PARIS CHARLES DE GAULLE AIRPORT, CDG

There's no staff at the car rental counter. After reading the instructions, I understood they receive customers directly in the parking lot.

The store and parking lot are easy to find at CDG's Terminal 1, and the service is thorough. It took some time to get the reserved model, but they offered a discount for not having to return the car with a full tank. Overall, very satisfied.

Not bad

Fairly satisfied

Average

Like: Brand new car, very low mileage.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

Unjustified charges

The car pickup was convenient, but there was a bit of a line.

Yes, it was indeed good.

Professional service

Not bad

The car rental offers great value for money! The service is also very good!

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

The entire car rental process was quite smooth. They recommended buying full insurance multiple times, but it wasn't a big issue.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Pretty good, everyone was very enthusiastic in their service.

The service was excellent. However, I specifically reserved an automatic car, but upon retrieving the vehicle, I was informed that there were none available, which was quite disappointing.

The staff very friendly and helpful. Easy and fast process.

After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.