Great service

Excellent! Normally they start tryin to increase the insurance policy during the pick-up. Not this time! They also allow me to pick my preferred car among the available in my category.

Clear and easy

Like: Staff were very helpful and friendly.
Dislike: Nothing

Like: We really wanted a Mustang and the last one had just gone. Juan, really helpful guy, ran down to the car drop off point and got us a Mustang Convertible with 6 miles on the clock. What a guy. I was so pleased that I forgot to tip him!
Dislike: Why can’t I e-sign all the paperwork online so that I don’t have to wait in a queue, be hassled about taking out extra insurance when I have already declined it when booking? Surely in this day and age I should be able to go straight to vehicle collection, get the keys and go!

Like: New and clean vehicle, low mileage.
Dislike: Staff knew they didn't have the class of car I'd reserved, but instead of advising me of that, they hard sold me into an upsell. I only found out that Alamo didn't have my originally booked class car when I got to the parking lot. I actually felt cheated and deceived because I had to go over my budget to get the rental car I

Like: I dealt with a woman names Cheryl in Sarasota, FL at drop off who went above and beyond to make sure I was 100% satisfied