Easy to book and select car but Premium Insurance duplicate to avoid any hassle.

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way

Rude agent in Lamezia. Accused us of damaging the mirror. Not willing to accept our explanation. Ignored our questions like we were not there. Will never rent from Europcar unless our formal complaint is thoroughly reviewed. Terrible customer service! Never been treated this way before!