Au lieu d’une Twingo, on m’a d’emblée proposé un véhicule dont l’autoradio était en panne (sans me dire le modèle ni la marque du véhicule de substitution). J’ai accepté en précisant que j’avais juste besoin de pouvoir recharger mon téléphone. À ma demande, on m’a assuré qu’à part ça tout fonctionnait normalement. En montant dans le véhicule, j’ai constaté que le véhicule n’avait pas le plein... (aiguille au 3/4 de réservoir) Le véhicule présentait plusieurs coups et griffures sur la carrosserie et l’intérieur n’avait pas été nettoyé...

I was very happy with car. I waited for ages late at night with two small children to even be seen by the counter staff. I realised that this was because they then tried to sell me more insurance cover that had been available when I booked. If I had wanted this cover I would have purchased it when I booked. She really tried to push extra cover which was really annoying. She was very rude.

They did not have the Volvo V40 and they have been able to offer only one other compact car : an Audi A1. They proposed to upgrade to a larger car but it was very expensive for 1 full week.

Nous avons dû patienter 1 heure avant de récupérer notre voiture, l'agence ayant un souci informatique. A savoir: le guichet est commun à Avis et Budget.

We were upgraded by chance which was great and meant we had a satnav built in. Staff were extremely friendly at Lille Europe and didn't push for us to take their insurance as we had our own. Car in great condition and very helpful staff.