Best Price around.

Good

The plant form was good. However, I found they extra charged me some money 3-4times that I can’t match with my bookings. The payment is paid by my husband and he didn’t not about it. As it’s annual audit, I just found this problem. It may be just my personal experiences, but still don’t feel ok about this.

Car return at Milan should have a more prominent sign, went round and round to find the drop off location.. in the end found out the drop off point is located inside a multi storey carpark.. took about almost an hour to look around for it.

I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter... This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!... In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit. At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note. Everything was ok with the car, but I don't think I will rent again with this company.

A lot of time spend of pick-up,over 40 min.the car was not clean.the fuels not full.at the drop off ceck at each damages.

Two weeks after i returned the car i still waiting to my deposit refund.