Really good car, v easy drop off

Brand new car, only 11 kilometers driven, very good

Picked up the car in Lyon, France. The pickup location on the map was different from the actual train station address, causing me to go to the wrong place and be late. The staff member handling the pickup was a black man. Since I don't speak French and my English is not very good, I couldn't understand his professional terminology. Initially, he wanted me to upgrade to a larger car, thinking the one I chose was too small (though there were only two of us). The car he gave me was automatic and included extra insurance, which added 100 euros to the order. Eventually, I insisted on getting the car I booked, and after some reluctance, he gave it to me. This entire process involved coordination through the rental company and my family communicating with him in French. Overall, they were unreliable and delayed my pickup by nearly 2 hours, which was very disappointing. Fortunately, there were no other issues when returning the car! It's really hard to have a good impression of him (not a personal attack, it's their own actions).

The store is difficult to find as it is located in an underground parking garage. You have to enter through a small entrance and go down to the third basement level.

The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.

Very very good. Very good small car

as we want