Good

Fantastic customer service at the counter from the lady and two guys there. The car was good and the whole process easy. The only let down was we were waiting in the international terminal desk for ages before reading a sign on the Euro car desk saying pick up was in domestic. Wish Alamo had a sign up. Wasted 30 mins of time

Great I will use them again.

Overall great quick service, but the cigarette adapter on the first car didn't work. So I had to exchange the car. Since so many personal electronics rely on that power adapter working, Alamo should check that it works as part of it's regular check of a car before making it available for rental. Had I not detected that issue myself I could have ended up without a map (As I use it to power my GPS) a few hours after leaving the airport (when battery of my portable GPS got empty), and that would have totally ruined my trip as there is NO way that I could find myself around a complex time sensitive itinerary without a GPS.

A very good experience where they upgrade us the car from a compact car to a SUV without any charges!

I ordered a highlander but was offered an outlander which would’ve cost me less if I ordered it , so instead went with a Kia Sorento with more space which had a way higher excess in which I had to get higher insurance which I hadn’t budgeted for of $527 NZD , highly annoying

We had an extremely friendly representative who took us through the whole rental.