Very easy

The vehicle smelled badly as though damp. The seats were fairly worn.

Very smooth and good price obtained.

The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition

Booking process was easy and from the reviews we felt confident in QEEQ.COM had we needed assistance.

Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*

Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.

Avis customer service was horrible. Tried to find some specific info on the rental vehicle but could not get to the renting location and call center could not provide it

They charged for a full tank of gas and it was over half full. They also charged over $200 for a “service fee” on top of what we paid you.