Smooth and relax

WE reserved the car for pick up at 12pm we received a confirmation, we arrived at Europcar at 1155am, nobody was at the counter, we waited a man came and say they closed at 12pm, and if we wanted the car we will have to pay extra 50 euros!! We told him we were there before 12pm, he was very rude, and ask for another credit card, there is a pending $500.00 dollars charge from them, if it goes through I will deny it! He gave us the wrong address to return the car as well as easy rental, The guy at Europcar was supposed to give us a map and a code to return the car!!, he did not we spend 1 hour driving around Lyon to find the location we almost missed our train because of this, really bad bad service !!!

Service du personnel ne nous a pas prévenus de dommages sur la voiture. il ne nous a pas expliqué comment conduire la voiture (c'était une voiture hybride). La voiture n'était pas au bon endroit qu'on nous avait dit et il n'y avait personne à qui demander. Nous avons perdu trop de temps et nous avons été stressés. Je pense que quelqu'un aurait dû nous accompagner pour voir si tout allait bien pour la voiture.

Cette location c'est très bien passée, ce sont des Pro. L'organisation est bonne.

Easyrentcars à largement facilité la qualité de la location.

Europcar gave me a car with summer tyres, in Geneva, in winter, when I had reserved snow chains! They then tried to charge me double the rental cost for a car with winter tyres. They then charged me €240 because I left the car at the wrong Europcar drop off point in Geneva airport (3.6 miles away from the 'correct' Europcar drop off point). Absolute rip off company - avoid at all costs.

Easyrentcars was a good booking process - I will use again for other companies than Europcar.

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.