Wish the process once at rental is faster!

The car was excellent... in every way. Spacious, economical and clean- like new. I enjoyed driving it. The only negative part of the experience was picking up the car. There office is about 2 miles from the airport. I went to where other car rental vans picked up customers and their name wasn't listed. I called. They sent a van which was unmarked- no sign indicating it was from Green Motion. It was also raining. I stood outside the terminal for about 30 minutes and then called them again... this time I spoke with the driver and we eventually found each other... I suggest they have a clearly marked van to pick up customers so that we can distinguish them from others- and pick us up at the same spot where all the other economy car rental companies pick up customers, not across the street. Otherwise it was an excellent experience.

quick and easy

Every person I dealt with (3) completely rude! Absolutely would NEVER use you guys ever again!

First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.

Like: Thank you for a pleasant and quick rental process. The San Diego green motion staff was very helpful and friendly. I will be returning to the green motion facility soon and in the meantime, I will pass on my positive experience to those I know who will be renting in San Diego. Thanks again! Please pass on the positive feedback to those who helped me out from the counter, to handing me my keys.

Like: Everything!
Dislike: Nothing!