Good

our flight was delayed and tried to call the office to explain the delay but after 6 times and 20 minutes later i decided to stop calling, although they didn’t charged me extra for this delay.

No comment

I preferred a mid size car and they tried to give me a small suv. So I had to ask a few times for a bigger suv

None

It’s very difficult to rent a car in Sacramento. The bus takes forever going both ways. The lines are long. And there aren’t enough people to staff the counter. Also, the people at the counter are quite slow. After my third time, I am ready to give up and I’ve canceled my car for the next trip. Paying the extra money to take a Lyft to and from the airport is a better spend of my energy than dealing with the rental car process at this airport.

Super easy. Great value.

ジープのグランドチェロキー か同等の車ということで予約しましたが、当日、グランドチェロキー ではなくToyota 4 Runnerでした。アメリカだったので、アメ車のグラチェロが良かったのですが、かなわず。しかしながら、4 Runnerはよく走ってくれて、故障の兆候は皆無でした。ただし、タイヤのコンデションはよくなく、もっど貸出時に慎重にチェックしておくべきだと思いました。ただ、走破はできました。途中、ネジを踏んでパンクしましたが、ロードサービスに電話して、結局タイヤ屋で修理してもらいましたが、至って迅速で無償でした。貸出時に、4Runnerよりも新しい車はないのかときいたところ、何台か提案してくれたりと、非常に親切でした。

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.