HAWAII - MAUI ISLAND CAR RENTAL REVIEWS

Like: I liked everything.

Like: Faut, efficient service good car and good condition

I was offered an upgrade and I elected to take it, thinking it would be better to have more space and drive a vehicle I was used to driving. But I wish I didn't. its was a small SUV, a KIA, had no power and was sloppy to drive. The guy at the counter was very helpful and very cherry. was a pleasure talking with and gave me a lot of good information. but after I left the counter I had to wait a very long time for the car and had to go in twice to ask when and where the car was.

Like: Staff were so unbelievably friendly and so helpful. We had come from the UK and they were so nice to us. The hire car was spot on, made our Maui family trip a memory we will never forget. Thank you so much. Mahalo Megan!!
Dislike: Nothing

Quick shuttle pick up, counter person waiting when I walked in. Was in the car and out of the lot within 10 minutes!

Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.

The pick up process took a while, it seemed they had to input all info into computer, when I had done it previously on line.

Dislike: Car was dirty, could have used a good cleaning. The pick up experience at the counter was way too long. Employee spent far too much time trying to convince me to purchase options.

Older car- battery died the second day- had to wait 4 hours for road side assistance

The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!

Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.

Dislike: The staff wanted to sell to much stuff

Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

Like: Great 4-door Jeep Wrangler Sport with less the 5000 miles.
Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.

Like: Freindly staff and informative
Dislike: I was upselled to a jeep but it was worth it so happy I did it.

more people checking in

Steven the front desk agent was great and super helpful. The car was great and priced really well.

Like: my trip to maui was relaxing and time well spent good return on investment
Dislike: humidity was a little stronger then i was expecting

The queue to pick up our car was over an hour wait. The staff at the counter were not friendly at all, very pushy on up selling insurance despite having full cover already - they use scaremongering tactics. Also they tried to give us a smaller/cheaper car than we booked. After I complained and showed my booking confirmation, they finally honoured what I paid for but told me it was technically an “upgrade”. Would pay the extra money and hire a car from a more reputable company so you can at least relax and make the most of your vacation in Maui, not worry about whether you’re going to get stung with Advantage additional charges on return!

Easy to book and compare.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.