KEFLAVIK CAR RENTAL REVIEWS

The staffs are helpful. We got free GPS and WiFi which are a great deal.

Great service, car in good condition, flexible and no pushy insurance upsell. There was someone waiting for us at the airport with our names to pick us up - everything went fast and smooth.

Booking smooth as usually. Great prices and easy comparison with other suppliers.

Great experience. Gregory provided great customer service. would definitely book with them again.

Car had a lot of smaller dents and scares. For the rest all well, no additional comments.

User friendly app, price drop protector worked good.

The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.

We waited almost 2 hours to pick up the vehicle. Very disorganized office

We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.

Speedy response for help request with wrong booking, nice!

Great people work there. Everything was perfect exept one thing - radio wasn't workin in the car.

Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

Got an even better car then the one we booked. Staff was extremely helpful.

Long wait to pick up our vehicle, almost 2 hours. Wouldn’t reimburse us for bringing the car back a day early when our flights got changed.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.

Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.

This is the second time we’ve used EasyRentCars. The booking process is easy and the information is all there.

Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.

When we returned car the staff at the car rental company said the car has a little scratch that even can't be seen it. They were trying to make us to pay for this damage and finally we found this scratch in the photo that we took before. we fought with this guy in a hour and almost missed flight. I will not use this GREEN MOTION again! By the way, I saw people complain the same situation in internet..

The pick up time was 8 am the erp showed up at 910 and told me he did not have to answer me sa to why he was late he looked hung over

Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

They are a scam. Aweful service. Would not acknowledge my existing credit card insurance. Forced me to pay more money to get the car. Then upon return charged my credit card for damage that was pre existing. Will never rent through this service again.

Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.

The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.

Always recommended and preferred choice