“very basic car with no features whatsoever and some things not working”
About Icerental 4x4:8.0/10
I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on.
We had an amazing holiday, but I think we would have enjoyed it more with a decent car.
“Great customer service and good value car rental”
About Icerental 4x4:9.0/10
24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.
About QEEQ:10.0/10
Platform was easy to use and staff were helpful with enquiries.
HA ESTADO TODO MUY BIEN LO UNICO ERA QUE ME DECIAN QUE CON MI TARJETA NO PODIAN COGER EL DEPOSITO Y YO HE VIAJADO SIEMPRE CON ESA TARJETA DE CREDITO Y NUNCA HE TENIDO NINGUN PROBLEMA NOS HICIERON PAGAR 84 EUROS PARA UN SEGURO A TODO RIESGO ESO ES LO UNICO QUE NO ME HA GUSTADO. TODO LO DEMAS MUY BIEN
The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.
The service was alright, and the car was fine too. However, during peak seasons, it seems like there aren't enough staff at the counter, so both picking up and dropping off the car take time. Additionally, because it's a bit far from the airport, waiting for their shuttle also takes time.
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Lucia H.
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