Not bad. Since there was no CRV available, we were upgraded to a Forester, which drove very well! However, the staff at the store were a bit arrogant and not very attentive.

Poor attitude.

We booked a Subaru Forester but were given a Hyundai Santa Fe. There's a noticeable difference between the two, but the staff insisted that the performance is similar and that this was the only available car.

When we arrived at the store, they said the car model we booked was unavailable, and they gave us a car they said was of the same class. There was a CRV in the store, and we asked why we couldn't have that one. The staff explained that it had already been reserved. I had also reserved weeks in advance, but perhaps the other person reserved earlier. Although we didn't get the familiar model we booked, we were not particularly happy. But at least the car was in good condition and had no issues, so it was a happy ending overall.

The return process was very quick, with minimal checks and no extra charges. Excellent service and reasonable prices.