KEFLAVIK CAR RENTAL REVIEWS

The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.

Really happy with the service of the counter staff when I picked up the vehicle.

All worked fine

Not so good:The car made a terrible noise when accelerating from after shifting gears. Note that it had 163000kms on its clock The front seats were all stained. Very good: the car was comfortable and drove fine everywhere for 5 days. It had heated seats and heated wheel a nice bonus in november

Great service, friendly team.

Better coordination between QEEQ and IceRental 4x4 so that pick up information is consistent, with instructions that are followed by everyone, to make the process clear to the customer. This also saves time for QEEQ and IceRental 4x4

Excelente servicio en el mostrador, personal amable y dedicado. Coché cumplió con las expectativas

Excelente pagina, facilita la gestión de coches en cualquier parte del mundo

Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.

Excellent price

Everything was great, besides the pick up at the airport.. We did have to wait a long time and it wasn’t very clear of we were in the right area.. We were told we missed the driver but we were right at the pick up location

Great value and overall experience!

had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself

one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already

Easy to find location. Free upgrade to SUV. Friendly service.

Great deals, no service issues, definitely recommend.

Staff were very helpful when picking up the car and very informative When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard

The car was in a terrible condition, and the check engine light was on the entire time and one of the back doors didn't open. It was also given to us empty of fuel so rather than getting used to the roads we had to frantically drive round looking for a petrol station.

The company is perfect. In case of questions they answered max to an hour. The car was clean and reliable. My satisfaction is 5/5.

Everything in one place. Clear informations.

quick efficient and upgraded to Ford Kuga as there was going to be a wait for the Suzuki. The car had done 150k km but was good condition everything worked and was top of the range. No faults with car at all. Returning the car was very quick and easy.

Car was a little dirty with food from previous renter, but very happy with the upgrade suggestion and service provided

Staff was friendly a nd helpful No major issues

the biggest issue I had is the confusion over the requirement for over-sees driver permit...the translation of my US license. I was told I needed it during booking. I panicked cause I didn't get it. Then it was never brought up when we picked up our car. ?

Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)

The wait time to pick up the car was ~45 minutes. Other than that I have no complaints, the vehicle was as described, it performed well.

It was easy to use and the customer service reached out to me when my bank declined the transaction. Shortly afterward the issue was cleared up, I have no complaints.

Todo muy bien, un servicio rapido y el coche estaba en perfecto estado. A la hora de la devolución ningun problema

Cuando tuve alguna duda y contacte con ellos respondieron con rapidez y claridad

Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great.

The website was great in getting our bookings. I had requested additional things for the car and QEEQ ensured that they spoke to the rental car shop to make sure it was available. We also had booked for early morning pick up of car and QEEQ ensured that a car was reserved for us. When asked questions, they replied within hours which was highly appreciated.

Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.

Great, used the rebook reduced price facility.