CHRISTCHURCH AIRPORT CAR RENTAL REVIEWS

Under staff at counter.

great value car ran great

空港に迎え来るまでにかなりの時間1時間半から2時間が掛かっていた こちらは便も伝えているし、待っていても良いのではないかとも思う。

Staff were polite and prompt and explained what was required clearly.

Easy to book

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

look to have more than one person doing everything

They rang me to say the shuttle was on the way to pick me up, smooth pick up of car, polite and efficient. Toyota yaris was great for 2 of us. Very happy.

Easy platform to use, clear on options available.

More attendance staff to introduce the car conditions and pre-inspections with the clients,

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

Excellent all round

Seemed to be easy to use, will try them again

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.

I called 7 times before someone answered to come and pick me up.

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.

I would like to share a constructive feedbacks as follows: 1. Counter check in staff The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints. 2. Full tank for the new renter Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process. In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km. Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up. Thank you.

All good. ☺️

Car was great, staff were great. SAT NAV was rubbish and needed updating or THROWING OUT!

It works well, GOT SOME GREAT DEALS except when I need to contact the car rental company. without using a phone. The online does not allow me to change a date of pick up. It sends me to the phone APP BUT SOME OF US DON'T HAVE PHONE SERVICE IN A FOREIGN COUNTRY...ONLY wIfI. Also I cannot use my vouchers without a phone APP.

Good

Good

Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.

Booking was smooth and easy. The emails received could include more info, or possibly a calendar invitation for the booking but otherwise great and easy service.

Perfectly suited to my day trip to Christchurch

Good